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Digital Seattle has been serving the Seattle area since 1996, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Technology That You Don’t Need to Pay Attention To

Technology That You Don’t Need to Pay Attention To

The most successful businesses are those that are always seeking to improve what they offer—oftentimes, taking a successful element and simply making it more efficient to deliver. In the past, this basically meant that businesses needed to have their employees work more quickly. However, today’s improved technology and the automation that it makes possible have delivered a much more consistent option.

Automation is the strategy that many modern solutions incorporate to assist them in being more productive. Basically, rather than relying on the user to carry out a (usually rote, but necessary) task, software kicks in to activate the process without any additional input. As our technology has improved, the capabilities that these solutions offer have increased and allowed greater and greater processes to be automated.

As you can imagine, this helps businesses see a better return by optimizing how their time is spent, freeing up their employees to work on revenue-generating tasks.

Automation in Action

The kind of tasks that are being automated are the kind that aren’t the most effective way that an employee could spend their time. Applied to save time, automation can be beneficial to your entire company, with benefits that build consistency, efficiency, and even the job satisfaction of your workers. It really is no wonder that automation has seen the growth it has.

Here are just a couple simple ways that you can use automation to benefit your business:

Simplified Customer Support

How much time does your team spend answering the same questions or answering calls that just need to be routed to someone else? While each interaction may only take moments of their time, these moments can really add up. Chatbots equipped to handle frequently asked questions and phone system directories can help eliminate the time spent routing calls and messages, a useful tool that can redirect your employees attention to revenue-creating endeavors. 

Ensured Compliance

One of the biggest strengths that your employees can bring to the table is the knack for finding easier and simpler ways to accomplish their tasks. This strength can also backfire into a considerable weakness, however. Deploying automated solutions allows you to set a compliant process to be carried out automatically, eliminating the need for your team to cut corners.

If you would like to talk to one of our IT professionals about integrating automation into your workflow, give us a call today at (206) 709-9556.

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