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Digital Seattle Blog

Digital Seattle has been serving the Seattle area since 1996, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Here’s How We Help You Avoid Tech Trouble

Wouldn’t it be great to have a fully-trained and certified staff of IT professionals sitting in the corner of your office, keeping your technology in line? Unfortunately, small businesses often don’t have the budget required to hire an internal IT department filled with security analysts and network technicians. Even if they do, they don’t have the workforce to handle all of the responsibilities of a full IT department. What’s the best way to handle your organization’s IT?

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Maintaining Your IT Is Easier With An MSP

Technology maintenance and management is one of the major pain points of all businesses, but it comes more easily to large organizations that have large budgets. Unfortunately, small organizations are often left out, placing such an important aspect of managing their business on the back burner. How, then, can you take advantage of proactive IT maintenance without breaking your budget?

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Boost Revenues By Outsourcing Your IT Services

Fundamentally, business is simple: if you take in more revenue than you have expenses, your company is a success. There are just so many elements to manage to ensure that revenues outpace expenses that it becomes difficult to ascertain what you can do to cut costs and see a higher degree of profitability for your efforts.

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3 Ways Managed IT Keeps Your Business in Business

In the natural course of doing business, an owner/operator will have to face many difficult situations, but none of these situations are as difficult as asking them to determine whether or not to close the doors of the business for good. Many problems could cause a business to fail, but it has to hurt the failing owner a little more when the solution for the problem was not only within his/her reach, it was affordable.

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Equipping Employees to Resolve Their PC Issues Has Never Been Easier

It’s a far too common scene in businesses: an employee is working on an important project when their workstation starts acting up. Flustered, they call in the IT department, but they won’t be able to make it up to them for an hour at least. So, what’s a worker to do? Just sit there and wait? With a Help Desk solution, this wouldn't be an issue.

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Want the Best IT Support? You Need Exceptional Availability

When your technology breaks down, can you rely on your IT provider to be there in a moment’s notice? What if you need someone to talk you through a troubleshooting procedure? During the weekday you expect them to be available, but what if you’re burning the candle at both ends over a weekend to finish an important project? Furthermore, your office might be closed, but your IT infrastructure still needs to be attended to.

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3 Ways Managed IT Can Benefit Any Business

Your business relies on technology to keep operations moving, but your technology relies on you to stay functional. While many small businesses will choose to forsake an in-house IT department in favor of a self-service model, this is a costly maintenance practice that could put your IT in jeopardy. Instead, your organization should invest in our managed IT services, which have the possibility to show your business an entirely new way of managing technology assets.

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3 Ways Help Desk Support is Perfectly Suited for SMBs

Let’s say that your team is deep within the throes of productivity on a major project, and even the slightest hiccup will knock off their momentum and derail all progress. What would happen if the software they need to do their job suddenly became unusable, or settings on their workstation get changed without their knowledge? Without a reliable IT department, you might be out of luck.

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3 Common IT Shortcomings and How You Can Overcome Them

Business owners expect a lot out of their IT network, and rightfully so. However, technology isn’t perfect and can sometimes get in the way of these expectations. To overcome these technology shortcomings, IT administrators and business owners can benefit by outsourcing these expectations, especially when it comes to these three crucial aspects of IT.

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Why Managed IT is WAY Better Than Break-Fix IT

Every organization has mission-critical systems that they rely on in order to function, and the IT technician is responsible for keeping them running. Modern technology and best practices have given rise to a new way of managing business technology, one that knocks the traditional break-fix IT out of the water.

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Outsourcing IT Helps Businesses Maximize Their Return on Investment

b2ap3_thumbnail_msp_handshake_400.jpgYou started your business because you have a particular skill set. This is what allows you to continue doing business as usual. However, this also means that there are some topics that you might not understand completely. This is why you hire employees from diverse backgrounds, and it’s one reason that you should consider outsourcing what you can to professionals in specific fields.

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3 Fundamentals Every IT Strategy Needs

b2ap3_thumbnail_questioning_your_it_400.jpgWhen running a business, you can’t always upgrade your technology to the latest and greatest equipment or software every time something new comes out. Yet, you also don’t want to be left behind, which would be limiting to your growth and mobility. Moving forward can be a daunting task, especially if you haven’t revamped your IT strategy in some time. Paying attention to the details is an important part of avoiding potential roadblocks with your future IT strategy.

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Windows 8 Users Will No Longer Receive Patches and Security Updates

b2ap3_thumbnail_windows_8_done_400.jpgIf you’re one of the unfortunate souls still using Windows 8 (as opposed to 8.1) on your business’s workstations, you should consider upgrading, and as soon as possible. Microsoft has cut off support for its infant operating system, so if you want patches, security updates, and just a better overall operating system, upgrading to Windows 8.1 or 10 is an ideal solution to this dilemma.

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Why We’re Happy to Reveal Our IT Secrets

b2ap3_thumbnail_fix_own_computer_400.jpgA whole lot of technical training is what separates an average PC user from the IT technician servicing their malfunctioning computer. We know a lot about how technology works, and this knowledge is no guarded secret. In fact, we’re happy to share it with you.

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It’s Easy to Forget about Quality IT Service, and That’s Okay

b2ap3_thumbnail_good_business_through_good_it_400.jpgWhen it comes to service jobs, there are two kinds: Those where the work is highly visible, and those where work gets accomplished behind the scenes. Each service is valued and needed, yet, one may receive more attention and recognition than the other. Managed IT service falls under the latter category, and we’re totally okay with that.

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3 Benefits That a Managed Help Desk Solution Brings to the SMB

b2ap3_thumbnail_managed_it_services_400.jpgAs a business owner, you know that technology is a necessary, albeit unpredictable, investment. Your organization thrives off of it operating as expected, yet suffers when it doesn’t function properly. This is the primary reason why the idea of help desk support was first introduced. It’s an effective medium through which your employees can receive tech support when it’s needed most.

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3 Red Flags to Look Out For with Your IT Staff

b2ap3_thumbnail_red_flag_400.jpgOne of the most important factors that you should consider when looking for IT staff is how much you can trust them. After all, they’re dealing with your technology. You’re trusting them with incredible responsibility. Therefore, you need to be sure they are honest, hard-working individuals. How can you ensure that you aren’t getting blindsided by your IT staff?

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The 3 Ways to Resolve a Technology Issue

b2ap3_thumbnail_resolution_to_problem_400_20150225-212646_1.jpgYou know that one unlucky employee that seems to have the most problems with their computer? Perhaps they keep getting an error that no one can replicate, or they need a little help setting up a Mail Merge? Due to most managers only knowing of two technical support options, business owners can get stuck in a tough spot with employees like this.

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The Medieval Art of Guilds, IT-Style

b2ap3_thumbnail_it_guilds_400.jpgIn days of old, skilled people of all crafts joined together to improve the quality of their lives and their products. These were called guilds, and they're not unlike small businesses of today; a group of like-minded individuals who come together to make the public's lives easier. Your business is no different, and at Digital Seattle, we understand that.

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3 Ways to Keep IT Simple Stupid (KISS)

b2ap3_thumbnail_keep_it_simple_stupid_400.jpgKeep It Simple Stupid, aka KISS, is a sure way to find success in business. By keeping operations simple, the cost of doing business is reduced, there's less room for error, and more people understand what's going on. Your IT infrastructure is at the heart of your organization, keeping IT simple will help your business kiss many of its problems goodbye!

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