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Digital Seattle has been serving the Seattle area since 1996, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Four Problems that Can Undermine an IT Project

Four Problems that Can Undermine an IT Project

It might be an understatement to suggest that things don’t always go smoothly in business. The truth is that when one problem is solved, another is often created. This is why we lean on our technology. These “solutions” are intended to fix many of the speedbumps, but that doesn’t mean that choosing, deploying, and supporting these systems don’t come with some problems as well. Today, we look at three reasons an IT project could fail. 

Failure to Align to Business Needs

Incorporating technology to make things more efficient is typically the goal, but in many instances, management and technology deployment aren’t working in concert. This can lead to IT projects that fail because of friction that is caused when there isn’t any unity in the direction things are going. In order for IT projects to work as designed, there needs to be some cohesion between planning and practice. 

A good strategy to avoid situations like this is to set ground rules about when a major IT project can start. Not only should any project have full clearance from decision-makers, but it should also include regular status updates to keep everyone abreast of any changes or delays that may happen. Typically, new IT deployment will result in some downtime, so having the blessing of everyone that could be affected is a good plan. 

Runaway Costs

Not every project is going to run smoothly. One could say that most projects deal with some inefficiencies and even redundancies that increase costs. Most major IT projects require substantial investment and if there is a lack of commitment it can cause projects to fall flat. Of course, many IT investments are earmarked when a budget is set and therefore can be subject to alteration due to other financial factors affecting the business. 

To avoid having the IT project tablecloth ripped out from under your china, you should be pragmatic about your IT investments. This means once you’ve decided to invest in something, complete it since most IT investments will end up providing quicker returns. Go full steam ahead or don’t go at all. 

Communication Issues

When we cite “communication problems,” we aren’t talking about problems with your data plans or email server, we are talking about keeping lines of communication open between all the people that have a stake in the project being a success. That means everyone: production workers, administrators, and everyone in between. Obviously, most projects are handled by the project manager and it is his/her responsibility to disseminate information as required. 

Today, there are some pretty impressive and easy-to-implement tools that will allow project managers the ability to quickly send correspondence to various people, create chats with teams of people involved in the project, quickly start video meetings, and more. The better equipped your project manager is to be an effective communicator, the more smooth a project will likely go.

Poor Project Management

That brings us to the last point, but it may be the most crucial. A solid project manager will do things that will make for successful IT projects. A good PM will manage the expectations of stakeholders, demands of the staff, and make it look easy. It’s not, but for some people being in the middle of a major project is exactly what they were built for. The good PM will not only understand the needs of the project team, the underlying problems that the project is trying to address, but also do it in a way where people who need information won’t have to go and search for it. A good project manager is a great delegator, a great prioritizer, and a great communicator. 

At Digital Seattle, we have plenty of experience running point on Greater Seattle Area businesses’ IT projects and would love the opportunity to talk to you about your next IT project. For more information about anything IT support-related, give us a call today at (206) 709-9556.

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