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It’s no secret that new technology can be useful for a business, unfortunately too many businesses struggle with their technology implementations. When adding new tools to your business, you will need to understand that the more deliberate you are, the more success you will find. Rushing any new deployment is sure to have some types of issues. For today’s blog, we take you through some of the best practices of adding new technology to your business.
When looking to add technology, you should only do so when you recognize a need for some. Too many businesses add technology that, in theory, will enhance productivity only to have problems supplanting the practical usefulness of their current technology. Of course, there will always be some type of transitional period, but the more a business is identifying problems and deploying technologies as a response, the fewer problems they will ultimately run into.
Another solid practice to adhere to before you go ahead and start putting new technology in place is to take a bit before you make any financial commitments. Can you make do with the technology you have? Could it just be some strategic alterations you can make that won’t necessitate the time and expense that goes along with new technology? Sometimes it’s just about using the tools you have more effectively, not introducing new tools. Take some time to adjust and monitor, but at the end of that time, if you’re convinced the new technology gives you the best chance to be competitive, then go ahead and go for it.
A large percentage of new technology implementation failures happen because the people running the project are stretched too thin, or aren’t up to the task of carrying out the project. For small business owners, it is tempting to do it yourself, but your influence is more important in other parts of your business. You need to have a project manager to serve as the point of contact, develop the training regimens and schedules, and deal with the inevitable challenges that arise during the new technology deployment.
Once the project begins, one of the most important parts of implementing new technology is to get your people behind it. Typically, there is some type of pushback, even if people have been complaining about the old technology for some time. Workers get comfortable with one thing and are afraid that their jobs will change for the worse if they are forced into using new technology. Some even think that their jobs will be irrelevant. For the business owner to get their people behind the new technology, you need to explain how it will positively affect their jobs and the company as a whole. By getting people to understand the positive aspects of implementing new tools, they will be more engaged in the training process, and ultimately, get up to speed faster.
After implementation and training, understanding how best to use the technology is going to be a process. The best way to ascertain this is by testing. Testing the solution, the employees, and the whole workflow is a critical step in understanding what changes need to be made, what policies need to be altered, and how the system works for your business. You’ll want to give your workers advanced notice that there will be training and monitoring as to make them understand that the more committed they are to getting the technology incorporated, the faster things can go back to normal. Additionally, you will want to get feedback from your employees. They are the ones that are using the new technology, after all.
Finally, after all the hand wringing, politicking, testing, and tweaking, your business will have new, and hopefully better technology to use. Adjustments to the tool will be ongoing, of course, but it’s a solid practice to get it as close to finished before you start using it for day-to-day operations.
New technology can be extremely useful for a business, but without the consideration that it is going to change the way you do things, it can be a major problem, too. If you would like to talk to one of our IT experts about how we can help your business implement the technology you need to improve your operations, and do it successfully the first time, give Digital Seattle a call today at (206) 709-9556.