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Managed IT Services

Intelligent remote monitoring, proactive maintenance, and behind-the-scenes remote support.

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Backup & Disaster Recovery

Ensure peace-of-mind in any situation with the most complete data backup solution available.

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Cloud Hosting Solutions

Reduce infrastructure costs, collaborate, and get more done with our unique cloud solutions.

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Your data is your business...protecting it is ours.

At Digital Seattle, we understand business. We consult. We provide solutions to solve everyday challenges. We just happen to fix computers as well.

We believe (and have proven) that if you proactively manage technology, run maintenance religiously, and monitor a business network, everyday issues and downtime will be greatly reduced.

This is what makes us different than your typical tech support company. Sure, we can fix computer issues when you have them, but our specialty is preventing them in the first place.

Are you looking for a partner you can trust your IT with? Sign up for a FREE IT Assessment to get started today.

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      • Who Are We?
      • Refer A Friend
      Who Are We?

      It's Nice To Know Who You're Working With, We Get That

      Digital Seattle understands that making a decision means putting your trust in us. We encourage you to find out more about our company and read testimonials from our many satisfied customers!

      About Digital Seattle
       

      Refer A Friend To Digital Seattle!

      Do you know someone who you think my benefit from our services? Let us know and we will get in touch with them!

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      What Our Clients Say

      • President
        Seattle, WA
        Building Owners and Managers Association Seattle King County

        Digital Seattle has been our computer technologies support partner since 2003 assisting us with our network setup and administration, IT support and even our upgrade purchases. Digital Seattle's support service has been prompt and reliable and they have always been able to meet our IT business needs.

      • Principal
        Seattle, WA
        Bohlin Cywinski Jackson

        We've found Digital Seattle's staff to listen carefully to our needs and to be highly responsive, knowledgeable, and innovative in their recommendations and service. We've worked with them for all of our technology needs ranging from installing infrastructure, servers… to maintenance, repair and planning. I would be delighted to recommend Digital Seattle for any of these services.

      • Office Manager
        Everett, WA
        Computer Power and Service, Inc.

        What I like most is how responsive, professional and friendly the staff is. Digital Seattle has made some technological recommendations for us that have worked incredibly well... The services that Digital Seattle provides leave us with a peace of mind with regards to frequent backups, the ability to reach an engineer in a short amount of time and their ability to solve our PC and network issues.

      • Administrative Assistant
        San Francisco, CA
        Alber Seafoods

        ... With past experiences, we were doubtful that we would be able to reach anyone for assistance. To our surpise though, regardless of the time, a tech will usually call us back within a reasonable amount of time to help us troubleshoot.. Digital Seattle is quick in responding to our IT needs. The techs are prompt and extremely patient, and have excellent team work... It makes people like me with very basic computer knowledge not feel intimidated or uncomfortable when working with them.

      • General Manager
        Seattle, WA
        Inn At The Market

        I like that the Digital Seattle team is trained in our technologies, they know our infrastructure. I can call and talk to them and get results- they are not rookies.

      Latest Blogs

      How Have Businesses and Their Technology Been Impacted by COVID-19?

      Let’s go over a few technologies that have come to the fore, and a few that will likely fade away somewhat.

      Hardware

      As one may anticipate, fears of germ transmission will likely run rampant amongst many of your employees, making them hesitate to use the equipment that’s in the shared space within the office. Furthermore, there’s the challenge present in allowing people to work from home if it requires them to haul their desktop back and forth each time they come back.

      As a result, Bring Your Own Device is likely to rise even more in popularity, as employees will have the security of using a device exclusive to them and that they are more comfortable using. On a related note, mobile devices and laptops are likely to become even more of the office standard, as this hardware is inherently easier to bring around and work from anywhere.

      Infrastructure

      Likewise, cloud solutions are also likely to come to the forefront over on-premise solutions. Not only does this potentially simplify your employees’ access to their resources, it can also make the management of your IT so much easier for your business. After all, if there was to be an issue in your IT infrastructure when people aren’t in your office, it becomes far more difficult to resolve it. With a cloud provider, that is less of an issue, as maintenance and management is their responsibility.

      Cloud solutions are also far more scalable than on-premise infrastructures, so that’s a considerable benefit in and of itself.

      Collaboration

      While in-person conferencing solutions were once all the rage, the moratorium on meetings and other gatherings have necessitated a shift in focus to solutions that can virtually bring people together. This will require both the hardware mentioned above and specialized software solutions to facilitate this cooperation.

      One way or another, the means that businesses operate are bound to see shifts from this point forward. Embracing the IT solutions that will support these shifted operations will be important for businesses to prioritize. Digital Seattle can help you put these solutions in place and support your team as they put them to use.

      Give us a call at (206) 709-9556 to learn more.

      Learn More

      What’s the Benefit of Content Filtering?

      Digital Seattle has the answer in a content filtering solution. Let’s review what content filtering is, and how it can help maintain productivity.

      So, What is Content Filtering?

      Content filtering is pretty much what it sounds like: a solution that helps keep certain content off your network. Basically, it’s a form of access control that enables the content that you need to use through, while blocking inappropriate and not-safe-for-work content from appearing.

      This blocked content could seriously damage your business’ operations. First of all, there’s the lost productivity, of course, but other impacts can take hold as well. A threat that piggybacked in on something could easily create financial, legal, and cybersecurity issues. Therefore, by blocking content that hasn’t been officially approved, you can help minimize these risks.

      Considerations for Your Content Filtering Solution

      For your content filtering to be a resource to your team, you need to ensure that your content filtering is configured to meet their needs. What kind of content do you want to have filtered out, and for whom should these filters apply? Are you going to completely block all sites for everyone, or are certain departments going to have customized filters to account for their responsibilities? A social media manager will need access to social media. Should restrictions ever be relaxed? For example, will employees be able to use social media while they’re on lunch?

      These considerations will be important to come to a final decision on, and the content filter you use should accommodate all the capabilities you need.

      Why You Should Work with Us

      Digital Seattle can ensure that your content filter is shipshape, as its management will fall to our reliable team members. There are a few benefits that such a relationship can bring to you, as you’ll be able to devote your focus to your business processes, and not that your employees are being diligent in completing them.

      Whatever your content filtering needs are, we can help. Give us a call at (206) 709-9556 to learn more about it and our other managed services.

      Learn More

      Google and Apple Pushed a COVID-19 Exposure Notification Setting to Your Phone. Here is Everything You Need to Know

      Every so often, an update or change to some major software that everyone uses causes a big stir on social media. For example, several years ago when the Facebook app on Android requested access to use your smartphone’s camera, some people on social media had a lot to say about it. As it turns out, Facebook lets you take pictures directly from the app, so of course you would need to give Facebook permission to your camera if you wanted to use it for that.

      A lot of these shifts in technology and privacy are concerning, but they often get mixed in with a lot of misinformation. We’re not saying you shouldn’t be concerned over the giant tech companies and the data that they collect on you every day - you should, and typically do, have some control over what is gathered. The point is, we’re seeing a very similar reaction to Apple and Google’s recent COVID-19 contact tracing app framework.

      Did Google or Apple Install a COVID-19 Tracking App on My Phone?

      No. They didn’t. Not technically. Google and Apple worked together to build a framework that app developers can use for apps that track COVID-19 cases. They didn’t sneak a COVID-19 app onto your phone without your consent. 

      Why are folks worried? A big part is due to social media sensationalism. We’ve seen some posts going around Facebook that read like this example:

      **VERY IMPORTANT ALERT!***
      A COVID-19 sensor has been secretly installed into every phone.
      Apparently, when everyone was having “phone disruption” over the weekend, they were adding COVID-19 Tracker [SIC] to our phones!

      If you have an Android phone, go under settings, then look for google settings and you will find it installed there.

      If you are using an iPhone, go under settings, privacy, then health. It is there but not yet functional.

      The App can notify you if you’ve been near someone who has been reported having COVID-19.

      The post above is pretty misleading. There is no new “sensor” that Google or Apple secretly installed. Instead, during recent security updates, the two companies added a setting to enable the use of Google and Apple’s COVID-19 Exposure Notification system. This means that when official apps are developed, you not only need to install the app and set it up, but you also have to opt in to tell either Google or Apple that you want to participate.

      This update is essentially two things - it gives local governments and the health industry in general the ability to use a secure, singular framework to build COVID-19 apps on, and it gives users the choice whether or not they want to opt in at all.

      Just to Be Clear, This Isn’t a COVID-19 Tracking App

      I can’t reiterate this enough, unless you installed something, your Android or iPhone isn’t just going to start tracking you and your friends and family to see if you have COVID-19. If you go into your settings as mentioned in the above Facebook post, you’ll see that you either need to install or finish setting up a participating app before the notifications can even be turned on. 

      In a joint statement from Apple and Google (which doesn’t happen very often!), they state that “What we’ve built is not an app - rather public agencies will incorporate the API into their own apps that people install.”

      To explain this, an API stands for Application Programming Interface. Basically, Google and Apple have laid some groundwork that these apps can use. It also makes it much easier for users to opt in and out.

      Ironically, the system won’t work if users don’t adopt it - if half of all users decide they won’t use the COVID-19 notification system, the system might not be reliable enough to work for those that do use it.

      What Do We Know About the COVID-19 Tracking Apps?

      The system is still in its infancy, and it’s really up to state and local governments to deploy the official apps themselves. The platform that Google and Apple have built allow it to be decentralized and secure.

      To put it simply, when you opt in and use one of these apps, a random ID is generated and exchanged between your phone and nearby phones within Bluetooth range. These random, anonymous IDs are stored on your phone. Basically, your phone keeps a tally of other phones it has been near.

      If someone is diagnosed with COVID-19 and manually shares that information with one of the official contact tracing apps, all of the random IDs your phone has collected over the past 14 days are uploaded (with your permission) and the users of those IDs are notified that they may have been exposed. The system doesn’t track your location, or share other users’ identities within the app, or even with Google or Apple. On top of that, the random ID that your phone generates is changed every 10 to 20 minutes. According to Google, the apps are not allowed to use your phone’s location or track your location in the background.

      In other words, it is safe, anonymous, and if you don’t want to opt in, you simply shouldn’t install any official (or unofficial) COVID-19 tracking apps.

      How to Uninstall the Apple/Google COVID-19 Exposure Notification

      Since this question is undoubtedly going to come up, we figured we’d answer it here. As mentioned, because this API isn’t actually an app, you can’t uninstall it. It’s built into Android and iOS’s operating systems and pushed through recent security updates.

      There are walkthroughs on the Internet that will walk users through rolling back their phone or other risky procedures, but that only puts your phone at risk for other threats. There is nothing to uninstall, and rolling back your phone and preventing future security updates from ever getting installed is a very bad idea.

      You don’t need to worry about the API being there. It’s just a setting, and by default, you are opted out. If you are worried about it, both Apple and Google state that by simply not installing a COVID-19 Exposure Notification app, or uninstalling one if you did install one, is all it takes to not participate.

      DO NOT FOLLOW ANY INSTRUCTIONS ONLINE THAT WALK YOU THROUGH ROLLING BACK YOUR PHONE AND OPTING OUT OF SECURITY UPDATES. 

      If you are that serious about your privacy, you are only putting your privacy and data at more risk.

      After reading and understanding the technology behind the COVID-19 Exposure Notification system, it does sound like they are taking every step to make the system secure and anonymous. After all, it does need to comply with healthcare regulations, which many of our clients know are very strict when it comes to data privacy.

      The decision to opt in or out of the COVID-19 Exposure Notification system is yours and yours alone, but Google and Apple appear to be doing all the right things to ensure that the system is safe and secure, without violating anyone’s privacy.

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      Latest Blog Entry

      There is no question that the COVID-19 pandemic has had no small impact on the way that business is conducted. A considerable part of that impact is directed toward the technology that powers these businesses. One way or another, the way that businesses use their technology ...

      Latest News

      Digital Seattle Adds More Competencies To Their Preferred Partner Status!

      Digital Seattle Inc. Announces that we have become a Preferred Partner in Dell's PartnerDirect program, certified in Network Security, Servers, and Workstations.

      Read more ...

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