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Managed IT Services

Intelligent remote monitoring, proactive maintenance, and behind-the-scenes remote support.

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Backup & Disaster Recovery

Ensure peace-of-mind in any situation with the most complete data backup solution available.

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Cloud Hosting Solutions

Reduce infrastructure costs, collaborate, and get more done with our unique cloud solutions.

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Your data is your business...protecting it is ours.

At Digital Seattle, we understand business. We consult. We provide solutions to solve everyday challenges. We just happen to fix computers as well.

We believe (and have proven) that if you proactively manage technology, run maintenance religiously, and monitor a business network, everyday issues and downtime will be greatly reduced.

This is what makes us different than your typical tech support company. Sure, we can fix computer issues when you have them, but our specialty is preventing them in the first place.

Are you looking for a partner you can trust your IT with? Sign up for a FREE IT Assessment to get started today.

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      • Who Are We?
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      Who Are We?

      It's Nice To Know Who You're Working With, We Get That

      Digital Seattle understands that making a decision means putting your trust in us. We encourage you to find out more about our company and read testimonials from our many satisfied customers!

      About Digital Seattle
       

      Refer A Friend To Digital Seattle!

      Do you know someone who you think my benefit from our services? Let us know and we will get in touch with them!

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      What Our Clients Say

      • President
        Seattle, WA
        Building Owners and Managers Association Seattle King County

        Digital Seattle has been our computer technologies support partner since 2003 assisting us with our network setup and administration, IT support and even our upgrade purchases. Digital Seattle's support service has been prompt and reliable and they have always been able to meet our IT business needs.

      • Principal
        Seattle, WA
        Bohlin Cywinski Jackson

        We've found Digital Seattle's staff to listen carefully to our needs and to be highly responsive, knowledgeable, and innovative in their recommendations and service. We've worked with them for all of our technology needs ranging from installing infrastructure, servers… to maintenance, repair and planning. I would be delighted to recommend Digital Seattle for any of these services.

      • Office Manager
        Everett, WA
        Computer Power and Service, Inc.

        What I like most is how responsive, professional and friendly the staff is. Digital Seattle has made some technological recommendations for us that have worked incredibly well... The services that Digital Seattle provides leave us with a peace of mind with regards to frequent backups, the ability to reach an engineer in a short amount of time and their ability to solve our PC and network issues.

      • Administrative Assistant
        San Francisco, CA
        Alber Seafoods

        ... With past experiences, we were doubtful that we would be able to reach anyone for assistance. To our surpise though, regardless of the time, a tech will usually call us back within a reasonable amount of time to help us troubleshoot.. Digital Seattle is quick in responding to our IT needs. The techs are prompt and extremely patient, and have excellent team work... It makes people like me with very basic computer knowledge not feel intimidated or uncomfortable when working with them.

      • General Manager
        Seattle, WA
        Inn At The Market

        I like that the Digital Seattle team is trained in our technologies, they know our infrastructure. I can call and talk to them and get results- they are not rookies.

      Latest Blogs

      Social Engineering and Your Business

      What is Social Engineering?

      Social Engineering is the act of manipulating people into providing access credentials to criminals that aren’t supposed to have access to a system. To do this, the social engineer uses his/her influence (real or not) to trick people into supplying the needed information.

      The act of social engineering can be approached in multiple ways. Hackers can take advantage of user carelessness, they can come in as a helpful party, they can take advantage of an individual’s fear, and they can exploit a person’s comfort zone. Let’s take a look at each.

      User Carelessness

      Despite the need for information systems, companies largely depend on individual users to secure their own endpoints. Sure, they will put in place a set of tools designed to keep network resources secure, but overall, it is important for each user to maintain vigilance over their own workstation and other network-attached devices. If they aren’t, scammers can obtain access fairly easily. 

      If they can’t use spam or phishing messages to gain access, they may have to try an alternate method. For example, a scammer may gain access to your workspace. If your people ignore best practices for convenience and leave credentials or correspondence out in the open, a scammer looking for things like this will be able to leverage that mishap into access most of the time. 

      Perceived Helpfulness

      Most people will help people that are having trouble. The impulse to be helpful can be taken advantage of if the “victim” is a hacker. People can hold the door for a cyberthief giving them access to your office. They can use information syphoned from the web to gain a person’s trust and then use the trusting nature of good people for nefarious means. Moreover, it is natural to want to help someone, so you and your staff have to be careful that they are, in fact, in need of help and not looking to steal access to company resources.

      Working Within the Comfort Zone

      Most workers do what they are told. If they have somewhat repetitive tasks, they may grow complacent. Social engineering tactics will take advantage of this, especially at a large company. The scammer will get into your office and if some employees are used to random people just milling around, they won’t really pay any mind. 

      We typically like to think about hackers as loners that sit in the dark and slurp energy drinks while they surf the Dark Web. While this description is fun, it’s not realistic. Hackers, the ones that you should be worried about, know your company’s weakest points and will take advantage of them. If that weakest link is the complacency of your employees, that will be the way they will approach it. Unfortunately, this also technically includes insider threats.

      Fear Tactics

      Getting someone to do something out of fear is effective, but can be risky. The more fear someone has, the more they will look to others to help mitigate it. That’s why most fear tactics, nowadays, come in the form of phishing messages. Using email, instant messaging, SMS, or other means to get someone worried enough to react to a threat takes a believable story that could produce an impulsive reaction by a user. Fear has long been known to be a powerful motivator, so it really is no surprise that cybercriminals would resort to this means to coerce their targets into compliance. 

      We Can Help 

      If you would like more information about social engineering or any other cybersecurity issue, contact the IT experts at Digital Seattle at (206) 709-9556. 

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      Google is Introducing Verified Business SMS to Android

      If you are currently using text messaging via the Android platform’s Messages application as a way to communicate, taking advantage of Verified SMS is something that you shouldn’t pass up.

      How Does Verified SMS Actually Work?

      Take yourself out of the role of a business owner for a moment. Instead, consider the following from the perspective of someone talking to a business as a prospect or customer.

      Let’s say that you are inquiring with a business about their services, or a deal you saw advertised, and you are exercising your capability to communicate through text. At least, you hope that you’re talking to the business… each time you have a new conversation, the number it comes from changes. Weird, right?

      When a business uses Verified SMS, each bit of content that they send out is verified per message to have actually come from them. Once the message is verified, the user will receive it, tagged with the business’ name, logo, and confirmed with a verification badge.

      According to Google, a message’s content is never revealed to them, and all of these communications are secure.

      How to Turn on Verified SMS

      If you have an Android device, you can turn on Verified SMS to increase your own confidence in your own communications. Doing so is simple:

      • Open the stock Android Messages app
      • In the three-dot menu, access your Settings
      • Access Verified SMS
      • Switch on Verify business message sender 

      Communication is a key part of any successful business. Find out how Digital Seattle can help you optimize yours! Give us a call at (206) 709-9556 today.

      Learn More

      Tip of the Week: Useful OneDrive Features

      If you are unfamiliar with Microsoft OneDrive, you should know that it is a cloud storage platform that is known for its utility to a business of any size. The need for organization doesn’t discriminate between large and small operations.

      In light of this, let’s begin by reviewing how OneDrive can make file organization even more convenient.

      Files On-Demand

      This capability allows your users to link their computers’ File Explorer to OneDrive. This gives them the ability to work with files stored in OneDrive without having to download them. This both saves room in the device’s onboard storage, and allows offline work if the right settings are enabled.

      Outlook Integration

      One of the biggest drawbacks to collaborating on Office documents by sharing them through email is that doing so creates a duplicate file to send over. Therefore, different copies will contain different edits, adding to overall confusion. OneDrive removes that confusion by sharing access to a document when shared through Microsoft Outlook, giving the recipient permission to edit the original file. As a result, true collaboration is actually achieved.

      Known Folder Move

      While we aren’t suggesting that this should replace a comprehensive data backup, OneDrive does feature a very simple backup-adjacent feature. Known Folder Move will synchronize certain folders to OneDrive automatically, giving users a second copy of their contents. You have the option to enable this when first setting up OneDrive, as well as any time afterwards.

      Have you used OneDrive before? Did you know about these features? Share your thoughts in the comments, and be sure to reach out to us with any of your IT-related questions!

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      Latest Blog Entry

      As prevalent as cybersecurity threats unfortunately are today, many users tend to overlook major threats that they just aren’t focused on nearly as much: social engineering attacks. Social engineering attacks are just another means for a cybercriminal to reach their desired ...

      Latest News

      Digital Seattle Adds More Competencies To Their Preferred Partner Status!

      Digital Seattle Inc. Announces that we have become a Preferred Partner in Dell's PartnerDirect program, certified in Network Security, Servers, and Workstations.

      Read more ...

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