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Managed IT Services

IT support in Seattle, offering intelligent remote monitoring, proactive maintenance, and behind-the-scenes remote support.

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Backup & Disaster Recovery

Ensure peace-of-mind in any situation with the most complete data backup solution and IT support available in Seattle.

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Cloud Hosting Solutions

Proactive IT support can reduce infrastructure costs, collaborate, allowing Seattle businesses to get more done with our unique cloud solutions.

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Your data is your business...protecting it is ours.

At Digital Seattle, we understand business. We consult. We provide IT support and solutions to solve everyday challenges for Seattle Businesses. We just happen to fix computers as well.

We believe (and have proven) that if you proactively manage technology, run maintenance religiously, and monitor a business network, everyday issues and downtime will be greatly reduced.

This is what makes us different than your typical tech support company. Sure, we can fix computer issues when you have them, but our specialty is preventing them in the first place.

Are you looking for a partner you can trust your IT with? Sign up for a FREE IT Assessment to get started today.

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      • Who Are We?
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      Who Are We?

      It's Nice To Know Who You're Working With, We Get That

      Digital Seattle understands that making a decision means putting your trust in us. We encourage you to find out more about our company and read testimonials from our many satisfied clients!

      About Digital Seattle
       

      Refer A Friend To Digital Seattle!

      Do you know someone who you think might benefit from our services? Let us know and we will get in touch with them!

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      What Our Clients Say

      • One-stop-shop

         

        We know that we are in good hands and can trust the feedback we get from Digital Seattle in all aspects of our technology management. From server maintenance and back up, new hardware ordering & service, annual software licensing, IT problem resolution, etc., our issues are handled more smoothly, quickly, and in a more cost effective manner than trying to provide all of these services in-house.

         

        Digital Seattle helps keep us on the leading edge and current with things including our annual “state of our systems” review that provides feedback about new trends, what other similar firms are doing and changes that may be coming up. All of this leads to our ability to make good decisions about purchases and resource allocation. The length of our history together speaks to the confidence and comfort level we have with the team at Digital Seattle and the services they provide.

        Jeff W., Client for 20+ years
      • Deep knowledge of our property & intricate systems

         

        Over the past 20 years of working with Digital Seattle, we have benefitted from their familiarity of our property and intricate systems. Any updates or additions we have had were made seamless due to the experience and knowledge already in place because of employee retention. They have built a strong rapport and familiarity with our staff, making any technical issues that arise easy to address and solve swiftly and with ease. We have always felt cared for by the team, and that our concerns are valid and given the attention they need.

        Shelley W., Client for 19+ years
      • High level of service & commitment

         

        Digital Seattle is proactive in the maintenance and security of our network and systems... and keep us ahead of the game by ensuring our software and hardware is working at peak performance. Keeping our systems running without down time is extremely critical. Their level of service and expertise is fantastic. I think we all sleep a bit better at night knowing we have true IT professionals working on our behalf!

         

        Everyone is very friendly and helpful. We also like the fact that they offer other services; such as the recent upgrade of our phone system to a cloud based system that saved us a significant amount of money, while providing ease of use and all the features you'd expect in very high end systems. We highly recommend their services! Having worked with DS for many years now, we really appreciate the consistent high level of service and commitment to keep us running smoothly! Thank you!

        Mitch M., Client for 9+ years
      • Positive change, Stability & Peace of Mind

         

        Since retaining Digital Seattle in 2016 for our IT support, we have transitioned our business forward to a new server, desktop computers, and other devices supported by frequent off site backups. Our employees have also become more efficient due to our immediate access to IT professionals. All of this positive change came about after a thorough review, followed by qualified recommendations from Voiko Tanev and his IT specialists. It is reassuring to know that our network is constantly monitored for updates, issues, security and firewall optimization. Thank you for providing tremendous stability and peace of mind with this aspect of our business.

        Carin K., Client for 3+ years
      • Clear Professionalism & Efficiency

         

        In contrast to our past providers, Digital Seattle’s professionalism was apparent from the first day we sat down to talk with them about a potential collaboration. Their knowledge of the industry is up to the minute, and their staff is very experienced. They have solved every single computer, network or server related problem our staff has experienced since we brought them on, and they have done it fast. Several times they identified a hacking threat that could have cost us many thousands of dollars, and neutralized it. 

         

         For a fair fee, they have given us an iron clad disaster recovery backup system, cyber security, all-hours access to fast tech support from knowledgeable staff (even when most of us are working from home), and we now have state of the art hardware. If any architecture firm is not covered in these areas, their risk is huge. Digital Seattle has given us peace of mind that has allowed us to conduct business quickly and efficiently even when working remotely.

        Larry J., Client

      Latest Blogs

      I Changed All My Passwords and It Was a Nightmare (But Totally Worth It)

      Digital Housekeeping is the Pits!

      Over a month ago, I took it upon myself to fully audit and change every single personal password I have. I had been using a password manager for many, many years, but after a while, it started to get a little messy. There were plenty of duplicate entries with older passwords, generated passwords that weren’t clearly labeled, and old accounts that didn’t exist anymore.

      Inspired by the LastPass Data Breach

      Triggered by my desire to tidy up my password manager, I was also inspired by the recent announcement that last year’s LastPass data breach included unauthorized access to customer password vaults. I won’t bore you with the technical details—essentially the password vaults are encrypted, and the only way to get access to the passwords is by knowing the individual user’s LastPass Master Password, but that means just one single password separates your passwords from cybercriminals, and with the password vaults stolen, all a criminal needs to do is use software to continuously guess passwords until it breaks through. 

      In other words, it’s a bad situation, and if you have been using LastPass, we recommend you immediately change your LastPass Master Password and audit all of your accounts within and change passwords.

      I had over 400 entries in my personal password manager, so if I were to find myself in a situation where I needed to scramble to change passwords and try to gain control over my online identity, I would have to set aside several days. So even though I wasn’t personally facing any urgency (my accounts were mostly secure and set up with two-factor and I always use strong passwords), I felt a strong need to get my personal cybersecurity in check.

      It sucked, but I’m so glad I did it. 

      So here’s what I did. Get yourself a drink and a snack, cut up a charcuterie board, and get ready to sit still for a while.

      Step-by-Step Guide for Cleaning Up Your Online Cybersecurity Hygiene

      Before we get started, let’s go over the goals of this.

      Password Rules to Live By

      • One Email to Rule Them All. Generally, most of your accounts should be tied to one particular email address. If you use multiple email addresses, you need to document it and make sure you maintain control and security over these accounts. Your email accounts are the backbone of your cybersecurity.
      • Unique Passwords, Every Time. Don’t EVER use the same password for multiple accounts, ever. Each account needs a unique, complex password.
      • Harden Your Security with 2FA. When at all possible, set up Two-Factor Authentication (2FA)/Multi-Factor Authentication (MFA). This makes it so someone can’t even get into your account if they don’t have access to your smartphone.
      • Tell Them to Forget You. You might not need that car insurance account from two vehicles ago, or that hardware store account from when you renovated your bathroom 10 years ago. Many websites are starting to take personal information seriously, and usually offer a way to close your account permanently. Do this when you don’t need it anymore.

      Secure a Password Manager

      It’s likely that you are relying on your web browser to store your passwords for you. While this is generally better than nothing, it means the strength of your online security relies on how secure your browser and its account is. Inherently, it’s probably fairly secure, but that all falls apart if you do something insecure. For example, logging into a public computer, installing an extension that isn’t secure, or getting infected with malware could breach those passwords.

      TIP: Don’t depend on your browser to save passwords! Once you are done with all of this, you are going to turn that feature off.

      There are plenty of password managers out there, including Keeper, 1Password, Dashland, LastPass, Bitwarden, and more. Depending on when you are reading this guide, we might have different suggestions (this industry ebbs and flows a lot), so be sure to reach out if you want our suggestion. You can give us a call at (206) 709-9556 and ask what password manager we would recommend for you and for your business.

      Once you’ve selected a password manager, they all generally work the same.

      Create an account with your email address, and set up a strong, secure password. 

      Create One Super Secure Password

      This is going to be one of the few passwords you will need to memorize, but it also has to be extremely secure. Don’t EVER use the same password in multiple locations—that’s how most people get hacked.

      For this password, use a passphrase. Instead of randomly mashing on the keyboard, you can pick three or four random words and mix in some numbers, make some letters capitalized, and add a few symbols to make it secure. Use a site like https://randomwordgenerator.com to give you the random words. Here’s a fun comic about how this is more secure than short, random passwords.

      Another method that I like to use is to take a song that gets stuck in my head, and derive a password from that. For example, if you want to take The Proclaimers’ hit 500 Miles and take the first letter from each word or syllable, but mix in numbers, symbols, and capital letters in a way that makes sense to you, you can quickly generate a password that you’ll never forget how to type in.

      Obviously, don’t copy this example, but here’s what I mean:

      The lyrics from 500 miles go something like this:

      When I wake up, well I know I'm gonna be,
      I'm gonna be the man who wakes up next to you

      And I would walk 500 miles

      wiwuwikigbigbtmwwuntyaIww500m

      It’s a good start. Now let’s make some letters capitalized…

      WIWUwikigbigbtmwWUNTYaIWW500m

      And finally, we’ll swap out some letters for symbols. Hey, just so we can remember it easily, every time they use the word “up” let’s use the ^ symbol, and change the a for “and” to &. “To” can become the number two, as well, just to throw in another number, and we’ll throw in an exclamation point as a cherry on the top.

      WIW^wikigbigbtmwW^N2U&IWW500m!

      That’s a 30-character password that is easy to memorize and type out, and the only downside is that it might get the song stuck in your head every time you go to use it. If a cybercriminal programs a computer to try to guess that password, and that computer could make a billion guesses every second, it theoretically would still be guessing long after our sun burns out.

      If your password were only 8 characters, it could be guessed in this manner within an hour.

      You might decide there are a couple other accounts where you want to generate a password like this that you can memorize. For me, that’s my Microsoft and Gmail accounts, because I feel like I’m always logging into those. For everything else, I’m letting the password manager generate a password for me, and I’m never going to bother trying to memorize those.

      Set Up an Authenticator App on Your Smartphone

      You likely have one of these already—Authenticator apps like Microsoft Authenticator, Google Authenticator, Duo, and Authy will let you scan the 2FA QR codes and generate a 6-digit number you can use to log into sites that support 2FA. 

      I ended up using Google Authenticator because I was already using it for my personal accounts, but it’s worth exploring other options, because Google Authenticator gets a little hard to manage when you have dozens of accounts in it. Either way, you can always log in and use a different app down the road, so you aren’t stuck with one thing; you just need to commit the time it takes to log in to your accounts, generate a new QR code, and scan it into a different application.

      This means that even if someone can guess your password, they still need to prove that they are you to access your account. If anything, set this up for those extremely important accounts like your email, your Google account, your domain registrar, your hosting, and any other critical accounts.

      Log Into Every Account You Own, Change the Password, and Log it in Your Password Manager

      Here’s where the mundane slog of digital security rears its ugly head. This is going to be a boring, arduous process, especially if you have a lot of accounts. I mentioned I had over 400 accounts—I ended up with fewer than 200 by the end. Many sites and services no longer existed, or I was able to delete my information and remove the account from the site/service entirely.

      While most people probably won’t have quite as many passwords as I do, don’t expect to do this in one sitting. Take it slow, document everything you do, and take a little time to look for security settings like two-factor authentication, and to verify the email and phone numbers tied to each account. If you used to have an old Yahoo account that you used to use but no longer have access to, you’ll want to update your email on any accounts tied to it.

      Since I was moving from one password manager to another, I would label the old entry in the older account with a Z in its name (so the item “Facebook.com” was changed to “Z-Facebook.com” after I updated everything). This forced it to the bottom of the list, and ensured I didn’t miss something.

      I let the password manager generate a secure password with capital/lowercase letters, numbers, and symbols. My standard was 36 characters, although some sites forced me to use 16-31 character passwords. 

      It Wasn’t Fun or Glamorous, But It Feels Like a Weight Has Been Lifted

      You know that feeling you get when you tackle a task that you’ve put off for a long time—cleaning the garage, or finally fixing that loose step on the back porch? The task that’s never really THAT hard to do, it just takes time and motivation, and when it’s done, you can release that big sigh of relief and move on with your life?

      That’s what this felt like. I knew I wasn’t in immediate danger, and I knew I could rely on my strong password habits and my mostly-enthusiastic use of 2FA to keep me generally safe online, but now I’m organized, and everything is as secure as humanly possible. Unless my password manager gets hacked, I’ll likely never need to go through this whole process again, and if I do, it will be much faster because everything is organized neatly in my password manager, and I intend to keep it that way. I’ll likely change the passwords on a handful of accounts every few months like I normally do, but changing them is as simple as a couple of clicks, and letting the password manager remember an entirely new password. It was getting everything in there the first time that took the most time.

      Here’s the thing, you’ll want to make sure nothing else is trying to store your passwords, so disable this in Google Chrome and any other service that asks if it should save that password for you, so only your password manager knows your actual passwords.

      Take These Practices and Apply Them to Your Business

      At least you can sit around in sweatpants while binging Better Call Saul for the 3rd time when it comes to securing your personal accounts, but these practices should be applied to your business too. We can help your organization establish a centralized password manager that lets you control the security of every account your employees have access to. This helps ensure that your staff will use secure passwords, and make it much easier for everyone to get access to the accounts and services they need.

      To set this up for your business, give us a call at (206) 709-9556.

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      Is the Internet of Things Right for Your Business?

      IoT Benefits

      New technology can bring a lot of benefits to a business and IoT technology is one of those innovations that some people may not even realize they are utilizing. One of the most important benefits of IoT is that it can help automate certain tasks. For any business, the more uniform the quality of any task, the more consistent the workflow. IoT can present a lot to a business in the way of enhancing the machine-to-machine presence, thus taking some of the more mundane responsibilities off of human resources. This enhanced automation sets up most of the other benefits IoT can bring to your business, including:

      • Enhanced communication - IoT devices are ubiquitously connected which improves company-wide communication and results in better quality service and product delivery.
      • Cost realignment - One of the biggest benefits IoT can bring a business is to optimize resource utilization, improving overall efficiency and reducing costs.
      • Reporting - IoT devices create data that can be used to identify further inefficiencies and improve workflow performance and service and product delivery. 

      Detriments of IoT

      Unfortunately, any technology comes with some type of detriments. Whether it is cost, the high price of management, or some other issue, it is important to have a clear view of any technology before you jump in with both feet. The largest detrimental characteristic of IoT technology is the less-than-stellar track record of network security that comes with having so many endpoints on your network. That’s not to say that the IoT, when deployed correctly, is a risk, it is just that there are some IoT devices that might be problematic if integrated without planning. Other cons include:

      • Compatibility issues - Since there is no standard to go by for IoT devices, it can be difficult to get every IoT device to play nice with your current computing environment or even IoT devices from the same manufacturer. It can be an enigma. 
      • Increased complexity - As we mentioned earlier in this article, when something goes wrong with a single mission-critical endpoint on your network, it can be a catastrophe. With increased endpoints, the chances of something going wrong increases. 
      • Lifespan - One variable not many people consider when implementing IoT in their business is that each of these devices have to be consistently updated for functionality, security, and more. Each device you implement could add additional costs in terms of maintenance and support.

      It’s important to understand what you have with IoT. It is a big part of future computing and could very well be the largest technological shift since the Internet was created. It can produce amazing results or it can be a giant resource sink, it’s all a matter of the consideration you take in creating the smart environment that you are looking for. 

      At Digital Seattle, innovation is our middle name. We can help any business make use of advanced technologies to help their business, not hold them back. Give us a call at (206) 709-9556 to learn more about what the Internet of Things can do for your business.

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      Simpler Business Technology is Often Better Business Technology

      Over time, a business’ infrastructure will get more complicated by virtue of adding systems upon systems, all of which are interlinked and reliant on each other. If you try to change one system, it might negatively influence the others. This leads to a vicious cycle of responding to issues over and over again, only to create and address more of them. Keeping your IT simple will lessen the impact this has on your company.

      What Does a Simple IT Infrastructure Look Like?

      Some organizations might not have a problem with paying more for exactly what they need out of their technology infrastructure, and while this is completely legitimate, it will make hardware refreshes and implementing new technology more complicated as the business’s needs change over time.

      Most of these systems will be managed to a certain extent, but they are all complex and difficult to keep track of on their own, especially after the web of integrations and workflows spreads far enough. It takes time to learn these integrations and connections, so there will naturally be a period where you’re operating at a loss following such a deployment.

      If you keep your network design simple, then you are working with standalone solutions that can easily be added or subtracted as they are needed. Cloud computing is one example of simplicity in design; many are operated by third-party providers and are hosted in their own environments, needing very little on your end in order for them to run as intended. If any adjustments need to be made, the hosting company or provider is responsible for doing so.

      Here are some of the most notable cloud computing solutions that small businesses can leverage:

      Your Phone System

      A hosted VoIP system is much more dynamic, flexible, and powerful than your typical phone system. Traditional phone systems take time and resources to install, as they have physical components like cables, ports, and other hardware that all need to be considered. They are difficult to make adjustments to when you need to expand, and it could mean knocking down walls or renovating your entire office just to run new cables. VoIP provides you more for less, offering even more functionality at a much lower cost per user.

      You can host your entire phone infrastructure in the cloud, and each user can use their cloud-based phone app on whatever device they are most comfortable on, be it a smartphone or a desktop. Furthermore, the phone will work as long as the device has an Internet connection, so you can take the phone on the road using your mobile device without having to forward phone calls from your office. Pretty handy stuff.

      Your Productivity Suite

      You can also help keep your infrastructure simple by using a cloud-based productivity suite. The most notable are Google Workspace and Microsoft 365, both of which offer cloud-based applications like a word processor, a spreadsheet tool, a presentation builder, a notepad, cloud storage, a calendar, email integration, and so much more.

      The great thing about these tools is that they are billed per user per month rather than by the license. Furthermore, you pay for the most up-to-date version of the software, meaning that you don’t have to constantly worry about security vulnerabilities and updates. SaaS makes more time for productivity on your end, and the cloud is the technology which fuels it all.

      Digital Seattle can equip your business with the cloud tools you need to succeed. To learn more, call us at (206) 709-9556.

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      Latest Blog Entry

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      Digital Seattle Adds More Competencies To Their Preferred Partner Status!

      Digital Seattle Inc. Announces that we have become a Preferred Partner in Dell's PartnerDirect program, certified in Network Security, Servers, and Workstations.

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