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Managed IT Services

Intelligent remote monitoring, proactive maintenance, and behind-the-scenes remote support.

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Backup & Disaster Recovery

Ensure peace-of-mind in any situation with the most complete data backup solution available.

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Cloud Hosting Solutions

Reduce infrastructure costs, collaborate, and get more done with our unique cloud solutions.

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Your data is your business...protecting it is ours.

At Digital Seattle, we understand business. We consult. We provide solutions to solve everyday challenges. We just happen to fix computers as well.

We believe (and have proven) that if you proactively manage technology, run maintenance religiously, and monitor a business network, everyday issues and downtime will be greatly reduced.

This is what makes us different than your typical tech support company. Sure, we can fix computer issues when you have them, but our specialty is preventing them in the first place.

Are you looking for a partner you can trust your IT with? Sign up for a FREE IT Assessment to get started today.

Managed IT Questions?

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      • Who Are We?
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      Who Are We?

      It's Nice To Know Who You're Working With, We Get That

      Digital Seattle understands that making a decision means putting your trust in us. We encourage you to find out more about our company and read testimonials from our many satisfied clients!

      About Digital Seattle
       

      Refer A Friend To Digital Seattle!

      Do you know someone who you think might benefit from our services? Let us know and we will get in touch with them!

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      What Our Clients Say

      • One-stop-shop

         

        We know that we are in good hands and can trust the feedback we get from Digital Seattle in all aspects of our technology management. From server maintenance and back up, new hardware ordering & service, annual software licensing, IT problem resolution, etc., our issues are handled more smoothly, quickly, and in a more cost effective manner than trying to provide all of these services in-house.

         

        Digital Seattle helps keep us on the leading edge and current with things including our annual “state of our systems” review that provides feedback about new trends, what other similar firms are doing and changes that may be coming up. All of this leads to our ability to make good decisions about purchases and resource allocation. The length of our history together speaks to the confidence and comfort level we have with the team at Digital Seattle and the services they provide.

        Jeff W., Client for 20+ years
      • Deep knowledge of our property & intricate systems

         

        Over the past 20 years of working with Digital Seattle, we have benefitted from their familiarity of our property and intricate systems. Any updates or additions we have had were made seamless due to the experience and knowledge already in place because of employee retention. They have built a strong rapport and familiarity with our staff, making any technical issues that arise easy to address and solve swiftly and with ease. We have always felt cared for by the team, and that our concerns are valid and given the attention they need.

        Shelley W., Client for 19+ years
      • High level of service & commitment

         

        Digital Seattle is proactive in the maintenance and security of our network and systems... and keep us ahead of the game by ensuring our software and hardware is working at peak performance. Keeping our systems running without down time is extremely critical. Their level of service and expertise is fantastic. I think we all sleep a bit better at night knowing we have true IT professionals working on our behalf!

         

        Everyone is very friendly and helpful. We also like the fact that they offer other services; such as the recent upgrade of our phone system to a cloud based system that saved us a significant amount of money, while providing ease of use and all the features you'd expect in very high end systems. We highly recommend their services! Having worked with DS for many years now, we really appreciate the consistent high level of service and commitment to keep us running smoothly! Thank you!

        Mitch M., Client for 9+ years
      • Positive change, Stability & Peace of Mind

         

        Since retaining Digital Seattle in 2016 for our IT support, we have transitioned our business forward to a new server, desktop computers, and other devices supported by frequent off site backups. Our employees have also become more efficient due to our immediate access to IT professionals. All of this positive change came about after a thorough review, followed by qualified recommendations from Voiko Tanev and his IT specialists. It is reassuring to know that our network is constantly monitored for updates, issues, security and firewall optimization. Thank you for providing tremendous stability and peace of mind with this aspect of our business.

        Carin K., Client for 3+ years
      • Clear Professionalism & Efficiency

         

        In contrast to our past providers, Digital Seattle’s professionalism was apparent from the first day we sat down to talk with them about a potential collaboration. Their knowledge of the industry is up to the minute, and their staff is very experienced. They have solved every single computer, network or server related problem our staff has experienced since we brought them on, and they have done it fast. Several times they identified a hacking threat that could have cost us many thousands of dollars, and neutralized it. 

         

         For a fair fee, they have given us an iron clad disaster recovery backup system, cyber security, all-hours access to fast tech support from knowledgeable staff (even when most of us are working from home), and we now have state of the art hardware. If any architecture firm is not covered in these areas, their risk is huge. Digital Seattle has given us peace of mind that has allowed us to conduct business quickly and efficiently even when working remotely.

        Larry J., Client

      Latest Blogs

      No Matter Your Needs, Managed IT Can Be Beneficial for Your Business

      In a post-pandemic world, Gartner predicts that worldwide IT spending will increase by 9% in 2021, reaching its peak at around $4.2 trillion. This is significant, and it should be indicative that organizations are starting to move away from the old way of doing things in favor of new solutions. While organizations may have struggled throughout the pandemic just to keep operations going, they now seem to be more receptive to spending more on IT and pushing ever onward.

      Where does your business lie on this spectrum? Have you worked past the operational challenges of the pandemic? Are you in a place where you feel comfortable enough to start optimizing and innovating? Working with a managed IT provider is a great decision no matter where your business currently lies. Here are some ways that we can help businesses in both categories.

      For Those Who Are Struggling to Keep Up

      Small businesses often have issues keeping up with their technology infrastructure, and this could be for a number of reasons. Some simply do not have the talent to administer important maintenance as it’s needed. Others don’t have the budget to procure new technology or deploy new solutions. In both cases, working with a managed IT service provider like Digital Seattle can be beneficial. We can function as an in-house IT department would, providing the technical expertise and support needed to keep up with everyday operations.

      For Those Eager to Jump Ahead

      Let’s say that you have your basic technology needs covered by an in-house IT department. Chances are they have their hands full, especially if your IT department consists of one or two technicians whose sole responsibility is to manage and maintain your tech. This stymies your ability to innovate and deploy new solutions to resolve issues or streamline operations. A managed IT provider like Digital Seattle can be the extra muscle needed to get these big projects off the ground. Alternatively, we can manage day-to-day tasks while your in-house team works to deploy projects.

      No Matter What, We Can Help

      No matter what your goals are for your organization’s IT, we are confident that managed IT services from Digital Seattle can help you reach them. Whether you are trying to get by during these difficult times or you are focusing on growing your organization, we can help you implement solutions that make your life easier. Give us a call at (206) 709-9556 to learn more.

      Learn More

      The Biggest Cybersecurity Problems Small Businesses Have in 2021

      Phishing

      For the small business, phishing makes up a large percentage of problematic cybersecurity situations. Phishing is more of a scam than a hack, but regardless of how you view it, it is the most dangerous problem businesses have to face when considering cybercrime. A phishing attack can come on any communications medium (including social media) and it only has to work one time for it to become problematic for your business. 

      It works like this: A member of your staff, working at their regular breakneck pace, accidentally clicks on an attachment in an email that they think of as something to do with their jobs. Turns out, the email was spoofed and the attachment just deployed malware on your network. This can be trojans, viruses, or something as terrible as ransomware. 

      Phishing is not only the most prevalent form of cyberscam, it is also extremely hard to combat. The hackers that use it are getting more sophisticated, and if your business isn’t evolving your strategies to keep up, you have a pretty good chance of being a victim. You need to have a comprehensive training system in place to tell your team about the dangers of phishing and how to spot possible phishing attempts. 

      Poor Password Hygiene

      Like passing that guy at the gym that always smells like B.O., it’s a sour situation when poor password hygiene is the reason for a data breach or a malware infection. Like phishing strategies, today’s hackers have very sophisticated strategies to guess people’s passwords. Not only that, social engineering can expose poorly made or duplicated passwords pretty easily. 

      Passwords are used by almost every organization online and it is important that your employees select passwords that aren’t obvious and aren’t duplicates from other accounts. It is also important that your organization understands how to keep their data safe through the use of password best practices, such as not having employees constantly change their passwords, as they have a tendency to make them simple to remember or they don’t change them much from previous passwords.

      Holes in Software

      Like most other products, software titles have a support staff attached to them. These teams include development professionals whose job is to keep it secure. These patches are rolled out pretty regularly. If you don’t patch your software, you could have major holes that can be exploited. These vulnerabilities are regularly taken advantage of and are effectively open doors for hackers to get into your network.

      The best way to keep these vulnerabilities from appearing is to regularly patch your software with the updates as they come out. Doing so will close the proverbial doors to your network and data and keep your digital resources safe. 

      If your business would like to talk to one of our IT experts about getting the cybersecurity protection you need, or if you would learn more about which strategies work the best to keep your business’ network and infrastructure free from threats, give Digital Seattle a call today at (206) 709-9556.

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      Proactive Remote Maintenance is the Key to Success Long-Term

      Why Utilize Proactive Maintenance?

      Let’s say that your organization is one of the former businesses who isn’t proactive with their IT maintenance initiatives and only performs it every so often. You’re plugging along and making great progress on some projects while keeping operations moving forward without incident. All of a sudden, your computer crashes, or worse. Maybe you suffer from hardware failure on the server side of things, or a hacking attack renders your infrastructure vulnerable. In either case, you find yourself taking a reactive stance to the issue at hand.

      Now let’s consider the opposite side of things. If you are proactive in your IT maintenance, you could have identified the telltale signs of failure before they happen. In the case of a hacking attack, adequately protecting your organization ahead of time could have prevented the attack in the first place. This is why it is critical to take advantage of proactive IT; you can always respond to issues, but preventing them entirely has a greater value in reduced downtime and costs accrued.

      Greater Flexibility

      With remote maintenance, you don’t need to have the technician come to your office to perform maintenance. Sure, some tasks might require a physical on-site presence, but the majority of issues that your network or solutions might face can be resolved without an on-site visit. This allows you to get the help when it’s needed rather than waiting around for when it is convenient for the technician to get to your office. Furthermore, patches and security updates can be applied as they are made available, meaning that they can essentially be deployed at any time.

      Faster Response Time

      That being said, remote maintenance is something that can be performed in that moment if it’s something that is absolutely necessary. If you are experiencing problems with your technology that prevent you from getting value out of it, technicians can remote into your systems and resolve the issue. It’s a great way to cut out downtime, which is one of the many business killers out there that can have lasting ramifications long after it fades.

      Fewer Associated Costs

      When you require an on-site visit, you are generally paying multiple bills, so to speak. You are paying for the technician’s travel time to and from your office. You are paying for the downtime that the problem is causing for your business. You are paying for your staff to sit around and twiddle their thumbs while you figure out how to sort out the issue. Wouldn’t it be easier to just have the technician resolve the problem without that on-site visit? We think so.

      Get Started with Remote Maintenance

      When you work with Digital Seattle for your remote technology maintenance needs, you are taking the first step toward securing your organization’s long-term future. We can work with your business to provide sustainable and proactive maintenance that prolongs the health of your IT infrastructure. To learn more, give us a call at (206) 709-9556.

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      Latest Blog Entry

      All businesses have different goals when it comes to developing their IT infrastructure. While some might struggle just making ends meet with important maintenance, others might decide that it’s time to branch out and try innovative new solutions to take their infrastructure...

      Latest News

      Digital Seattle Adds More Competencies To Their Preferred Partner Status!

      Digital Seattle Inc. Announces that we have become a Preferred Partner in Dell's PartnerDirect program, certified in Network Security, Servers, and Workstations.

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