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Managed IT Services

Intelligent remote monitoring, proactive maintenance, and behind-the-scenes remote support.

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Backup & Disaster Recovery

Ensure peace-of-mind in any situation with the most complete data backup solution available.

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Cloud Hosting Solutions

Reduce infrastructure costs, collaborate, and get more done with our unique cloud solutions.

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Your data is your business...protecting it is ours.

At Digital Seattle, we understand business. We consult. We provide solutions to solve everyday challenges. We just happen to fix computers as well.

We believe (and have proven) that if you proactively manage technology, run maintenance religiously, and monitor a business network, everyday issues and downtime will be greatly reduced.

This is what makes us different than your typical tech support company. Sure, we can fix computer issues when you have them, but our specialty is preventing them in the first place.

Are you looking for a partner you can trust your IT with? Sign up for a FREE IT Assessment to get started today.

Managed IT Questions?

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      • Who Are We?
      • Refer A Friend
      Who Are We?

      It's Nice To Know Who You're Working With, We Get That

      Digital Seattle understands that making a decision means putting your trust in us. We encourage you to find out more about our company and read testimonials from our many satisfied clients!

      About Digital Seattle
       

      Refer A Friend To Digital Seattle!

      Do you know someone who you think might benefit from our services? Let us know and we will get in touch with them!

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      Refer a Friend
       

      What Our Clients Say

      • One-stop-shop

         

        We know that we are in good hands and can trust the feedback we get from Digital Seattle in all aspects of our technology management. From server maintenance and back up, new hardware ordering & service, annual software licensing, IT problem resolution, etc., our issues are handled more smoothly, quickly, and in a more cost effective manner than trying to provide all of these services in-house.

         

        Digital Seattle helps keep us on the leading edge and current with things including our annual “state of our systems” review that provides feedback about new trends, what other similar firms are doing and changes that may be coming up. All of this leads to our ability to make good decisions about purchases and resource allocation. The length of our history together speaks to the confidence and comfort level we have with the team at Digital Seattle and the services they provide.

        Jeff W., Client for 20+ years
      • Deep knowledge of our property & intricate systems

         

        Over the past 20 years of working with Digital Seattle, we have benefitted from their familiarity of our property and intricate systems. Any updates or additions we have had were made seamless due to the experience and knowledge already in place because of employee retention. They have built a strong rapport and familiarity with our staff, making any technical issues that arise easy to address and solve swiftly and with ease. We have always felt cared for by the team, and that our concerns are valid and given the attention they need.

        Shelley W., Client for 19+ years
      • High level of service & commitment

         

        Digital Seattle is proactive in the maintenance and security of our network and systems... and keep us ahead of the game by ensuring our software and hardware is working at peak performance. Keeping our systems running without down time is extremely critical. Their level of service and expertise is fantastic. I think we all sleep a bit better at night knowing we have true IT professionals working on our behalf!

         

        Everyone is very friendly and helpful. We also like the fact that they offer other services; such as the recent upgrade of our phone system to a cloud based system that saved us a significant amount of money, while providing ease of use and all the features you'd expect in very high end systems. We highly recommend their services! Having worked with DS for many years now, we really appreciate the consistent high level of service and commitment to keep us running smoothly! Thank you!

        Mitch M., Client for 9+ years
      • Positive change, Stability & Peace of Mind

         

        Since retaining Digital Seattle in 2016 for our IT support, we have transitioned our business forward to a new server, desktop computers, and other devices supported by frequent off site backups. Our employees have also become more efficient due to our immediate access to IT professionals. All of this positive change came about after a thorough review, followed by qualified recommendations from Voiko Tanev and his IT specialists. It is reassuring to know that our network is constantly monitored for updates, issues, security and firewall optimization. Thank you for providing tremendous stability and peace of mind with this aspect of our business.

        Carin K., Client for 3+ years
      • Clear Professionalism & Efficiency

         

        In contrast to our past providers, Digital Seattle’s professionalism was apparent from the first day we sat down to talk with them about a potential collaboration. Their knowledge of the industry is up to the minute, and their staff is very experienced. They have solved every single computer, network or server related problem our staff has experienced since we brought them on, and they have done it fast. Several times they identified a hacking threat that could have cost us many thousands of dollars, and neutralized it. 

         

         For a fair fee, they have given us an iron clad disaster recovery backup system, cyber security, all-hours access to fast tech support from knowledgeable staff (even when most of us are working from home), and we now have state of the art hardware. If any architecture firm is not covered in these areas, their risk is huge. Digital Seattle has given us peace of mind that has allowed us to conduct business quickly and efficiently even when working remotely.

        Larry J., Client

      Latest Blogs

      Tip of the Week: The ABCs of Windows Shortcuts

      Let’s get into it.

      The ABCs of Windows Shortcuts

      Naturally, almost every letter of the alphabet on the keyboard has a shortcut assigned to it:

      • WinKey + A opens your Action Center.
      • WinKey + B highlights your notification area.
      • WinKey + C launches Cortana in listening mode.
      • WinKey + D toggles Show Desktop and the previous state.
      • WinKey + E launches File Explorer in the Quick Access tab.
      • WinKey + F opens the Microsoft Feedback hub.
      • WinKey + G opens the Game Bar tools, if that’s how you spend your time at home.
      • WinKey + H opens the Dictation toolbar.
      • WinKey + I opens your Settings.
      • WinKey + K opens the Connect pane to connect to wireless displays and devices.
      • WinKey + L locks the device.
      • WinKey + M minimizes all open windows.
      • WinKey + O locks the device’s orientation on tablets and mobile devices.
      • WinKey + P opens the Project pane.
      • WinKey + Q opens Search.
      • WinKey + R displays the run dialog box.
      • WinKey + S launches Cortana in typing mode.
      • WinKey + T cycles through the apps on the taskbar.
      • WinKey + U launches the Ease of Access/Display Center to manage your screens.
      • WinKey + V opens your clipboard app to view things you have copied to your clipboard with Ctrl + C.
      • WinKey + X opens the advanced, Secret Start menu.

      Adjusting Your Open Windows

      Some of Windows’ shortcuts are designed to help the user arrange their display to the appearance that best suits their needs. For instance:

      • WinKey + Left/Right Arrow will take the active window and adjust it to fill the left or right side of the monitor it is displayed in. 
      • WinKey + Shift + Left/Right Arrow will move the active window over to another display.
      • WinKey + Up Arrow will maximize the active window. 
      • WinKey + Down Arrow will minimize the active window.

      There are, of course, many more Windows shortcuts to take advantage of, as well as plenty of other tips to help make your workday more efficient. We often share them in this blog, so make sure you come back often to check in!

      Learn More

      Companies Need to Keep Their Vendors’ Security In Mind

      Are Your Vendors Properly Protecting Your Information?

      We’ve seen businesses have a litany of challenges protecting their sensitive data over the past several years, and as threats get more sophisticated it poses more problems. Additionally, many businesses outsource a fair amount of their operational and support efforts and that can have a negative effect on their security. 

      So, how do you know that your vendors are protecting your information?

      You ask them, of course. 

      Before you onboard any new vendor, you should come up with a questionnaire that asks the right questions about how they handle their own cybersecurity, and more specifically (and importantly) how they go about handling your information. 

      At Digital Seattle, we do this for all of our clients to ensure that they are partnering with reliable companies that, at the very least, are attempting to do the right things to protect sensitive information. 

      Questions You Should Ask Your Vendors

      The first thing you should consider when making up some questions to ask your vendors about security is: do you understand the answers? If you don’t know what you are doing, you could just assume any thoughtfully answered response would be sufficient. This is far from true and is a liability, especially in trying to ascertain what risk your business is facing by doing business with a company. We can’t stress enough that if you don’t have someone that knows what they are doing, you need to find someone, as this will serve you much better in times like this.

      Let’s go through a couple of important questions you should ask if you do have the competence available to sufficiently measure risk from the answers:

      1. Do you collect, store, or transmit personally identifiable information (PII)?
      2. If so, do you store your PII onsite or in the cloud?
      3. How do you provide users access to the PII you store?
      4. Can PII be accessed remotely?
      5. Do you constantly monitor all services, systems, and networks?
      6. What regulatory bodies does your business operate under? Do you have proof of compliance?
      7. What kind of encryption do you use for data-at-rest? Data-in-transit?
      8. Do you consistently patch your software? 
      9. Do you have mobile device management and IoT management systems?
      10. Do you utilize legacy systems that aren’t supported by manufacturers?
      11. What cybersecurity tools do you use?
      12. Do you have language in your agreements about vendor cybersecurity? 
      13. How are your continuity systems?
      14. How would you go about the situation in the event of a data breach?
      15. What authentication procedures do you use? 
      16. Do you train your employees on the best practices of cybersecurity?

      There are many more questions you can ask, and you should ask them if you find them necessary. Vetting your vendors is a great way to know if they have your best interests in mind. 

      If you would like to partner with a company that not only has your best interests in mind, but also can help you ascertain if your other partners do as well, give Digital Seattle a call at (206) 709-9556 today.

      Learn More

      Voice over Internet Protocol is a Solid Business Tool

      About VoIP

      Despite its popularity for residential users over the years as cable and telephone service providers have been making the switch, VoIP is all business. It is a telecommunications platform that uses your company’s existing broadband Internet connection to send and receive calls, texts, video and more. Many popular communications tools use VoIP for their communications purposes including Facebook Messenger, Skype, and Apple’s Facetime.

      In a business sense, however, you may wonder how those tools could handle high call volumes. After all, how can it be a business tool if it doesn’t support the needs of your customers and staff? Today, there are enterprise-level VoIP platforms with all the bells and whistles a business operating in 2021 requires.

      What Makes Hosted VoIP Different? 

      Obviously, if you’ve been using a telephone system through a telecom provider, you may think that this tool can’t possibly fit your needs. You may think that telephone systems are all the same. They are going to cost your business an arm and a leg and will cause you to make some pretty tough decisions. 

      Nothing could be further from the truth. Here are three features that make VoIP a better option for the growing business. 

      Overall Cost

      Dollar for dollar, VoIP systems are simply less expensive. Not only will you be using infrastructure you already have in place to fuel your phone system, you immediately reduce your recurring expenses. Apart from the platform set up and the purchase of some Internet-capable telephones, your upfront costs are minimal. What’s even more valuable is that many hosted VoIP platforms offer a softphone option that allows any smartphone to potentially be used as a business phone. This all but eliminates the costs that your business would be looking at on the mobile side of things. 

      Simplicity

      The simplicity of adding and removing lines from your VoIP plan makes managing a VoIP plan for several users easier. No cables, no office renovations just to get people phone lines. Simply plug your VoIP-enabled phone into a workstation and it is ready to configure (which also takes just minutes). As mentioned earlier, the softphone option makes mobile calling much simpler and takes very little time to set up.

      Functionality

      VoIP stands out in so many ways that you never really hear about the superior functionality made possible by using an Internet-based phone. Not only are your calls clear and crisp, with VoIP your business can add from a whole list of features that include:

      • Audio and video conferencing
      • Call forwarding
      • Personalized extensions
      • Call routing
      • Call recording
      • Automated receptionist
      • Call queues
      • Instant messaging
      • Text messaging
      • Integrated voicemail

      ...and much more.

      If you are in the market for a change, and would like to cut your monthly communications costs and get a valuable tool for your business that works both in and out of the workplace, call the IT professionals today to talk about our VoIP platform at (206) 709-9556.

      Learn More

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      Latest Blog Entry

      Windows has no shortage of capabilities to offer its users, with many of these tools coming with an associated Windows shortcut. Since keeping track of all of them can be a challenge, we wanted to assemble a list of most of them for you. This blog will serve as that list, so...

      Latest News

      Digital Seattle Adds More Competencies To Their Preferred Partner Status!

      Digital Seattle Inc. Announces that we have become a Preferred Partner in Dell's PartnerDirect program, certified in Network Security, Servers, and Workstations.

      Read more ...

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