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Managed IT Services

Intelligent remote monitoring, proactive maintenance, and behind-the-scenes remote support.

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Backup & Disaster Recovery

Ensure peace-of-mind in any situation with the most complete data backup solution available.

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Cloud Hosting Solutions

Reduce infrastructure costs, collaborate, and get more done with our unique cloud solutions.

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Your data is your business...protecting it is ours.

At Digital Seattle, we understand business. We consult. We provide solutions to solve everyday challenges. We just happen to fix computers as well.

We believe (and have proven) that if you proactively manage technology, run maintenance religiously, and monitor a business network, everyday issues and downtime will be greatly reduced.

This is what makes us different than your typical tech support company. Sure, we can fix computer issues when you have them, but our specialty is preventing them in the first place.

Are you looking for a partner you can trust your IT with? Sign up for a FREE IT Assessment to get started today.

Managed IT Questions?

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      • Who Are We?
      • Refer A Friend
      Who Are We?

      It's Nice To Know Who You're Working With, We Get That

      Digital Seattle understands that making a decision means putting your trust in us. We encourage you to find out more about our company and read testimonials from our many satisfied clients!

      About Digital Seattle
       

      Refer A Friend To Digital Seattle!

      Do you know someone who you think might benefit from our services? Let us know and we will get in touch with them!

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      What Our Clients Say

      • One-stop-shop

         

        We know that we are in good hands and can trust the feedback we get from Digital Seattle in all aspects of our technology management. From server maintenance and back up, new hardware ordering & service, annual software licensing, IT problem resolution, etc., our issues are handled more smoothly, quickly, and in a more cost effective manner than trying to provide all of these services in-house.

         

        Digital Seattle helps keep us on the leading edge and current with things including our annual “state of our systems” review that provides feedback about new trends, what other similar firms are doing and changes that may be coming up. All of this leads to our ability to make good decisions about purchases and resource allocation. The length of our history together speaks to the confidence and comfort level we have with the team at Digital Seattle and the services they provide.

        Jeff W., Client for 20+ years
      • Deep knowledge of our property & intricate systems

         

        Over the past 20 years of working with Digital Seattle, we have benefitted from their familiarity of our property and intricate systems. Any updates or additions we have had were made seamless due to the experience and knowledge already in place because of employee retention. They have built a strong rapport and familiarity with our staff, making any technical issues that arise easy to address and solve swiftly and with ease. We have always felt cared for by the team, and that our concerns are valid and given the attention they need.

        Shelley W., Client for 19+ years
      • High level of service & commitment

         

        Digital Seattle is proactive in the maintenance and security of our network and systems... and keep us ahead of the game by ensuring our software and hardware is working at peak performance. Keeping our systems running without down time is extremely critical. Their level of service and expertise is fantastic. I think we all sleep a bit better at night knowing we have true IT professionals working on our behalf!

         

        Everyone is very friendly and helpful. We also like the fact that they offer other services; such as the recent upgrade of our phone system to a cloud based system that saved us a significant amount of money, while providing ease of use and all the features you'd expect in very high end systems. We highly recommend their services! Having worked with DS for many years now, we really appreciate the consistent high level of service and commitment to keep us running smoothly! Thank you!

        Mitch M., Client for 9+ years
      • Positive change, Stability & Peace of Mind

         

        Since retaining Digital Seattle in 2016 for our IT support, we have transitioned our business forward to a new server, desktop computers, and other devices supported by frequent off site backups. Our employees have also become more efficient due to our immediate access to IT professionals. All of this positive change came about after a thorough review, followed by qualified recommendations from Voiko Tanev and his IT specialists. It is reassuring to know that our network is constantly monitored for updates, issues, security and firewall optimization. Thank you for providing tremendous stability and peace of mind with this aspect of our business.

        Carin K., Client for 3+ years
      • Clear Professionalism & Efficiency

         

        In contrast to our past providers, Digital Seattle’s professionalism was apparent from the first day we sat down to talk with them about a potential collaboration. Their knowledge of the industry is up to the minute, and their staff is very experienced. They have solved every single computer, network or server related problem our staff has experienced since we brought them on, and they have done it fast. Several times they identified a hacking threat that could have cost us many thousands of dollars, and neutralized it. 

         

         For a fair fee, they have given us an iron clad disaster recovery backup system, cyber security, all-hours access to fast tech support from knowledgeable staff (even when most of us are working from home), and we now have state of the art hardware. If any architecture firm is not covered in these areas, their risk is huge. Digital Seattle has given us peace of mind that has allowed us to conduct business quickly and efficiently even when working remotely.

        Larry J., Client

      Latest Blogs

      Small Businesses are Finding Places to Fit In Automation

      Where Automation Fits

      Businesses have been committed to automation to both keep costs down and to keep their staff from having to deal with elements of the business that may not suit them. Many businesses not only try to add technology-driven automation to their production processes, they routinely use them in their administrative processes. The most frequent parts of a business that gets automated today are: 

      Sales and Lead Acquisition 

      Two of the most crucial parts to running a successful business are selling your products and services and finding new customers, and since sales is a competitive and costly side of your business, using automation only makes sense. Today, businesses automate all types of sales and lead acquisition activities, including:

      • Lead scoring - Using the metrics available, automated algorithms can score businesses on their likelihood to need and want the products or services you offer. 
      • Client onboarding - After your business signs up a customer, automating a welcome package can not only make the client at ease with their decision, it can keep from having to assign your staff to handle it—which can be a massive cost savings.
      • Follow-ups - Automating follow-ups can help keep prospects engaged without spending time and resources on doing so.

      Marketing

      Businesses may not be able to completely automate their marketing, but automating some of their marketing processes can keep costs down and allow a business to do more. Here are some places automation works for marketing:

      • Email marketing - Targeting potential customers or keeping current customers engaged can often be difficult. With automation, you can automatically roll out different marketing materials at different intervals in the client-business relationship.
      • Social media - Social media is a great tool for small business marketing, but with so many platforms to manage, it can be costly and time consuming. By automating your ability to push out promotional materials and status updates, you can make a potentially never-ending job work. 

      Customer Relationships

      Cultivating positive customer relationships is much harder than it seems. Many different parts of your business need to work together to make it happen. Many businesses utilize Customer Relationship Management (CRM) software that brings a lot of solid automation with it. These include:

      • Workflow management - Maintaining a consistent workflow keeps your business efficient and productive, leaning on automated tools such as setting appointments and delivering necessary reports to decision makers can go a long way toward building functioning and prosperous customer relationships.
      • Chatbot support - Automating customer support using AI-fueled chatbots can drastically improve your business’ ability to support your products and services, while also saving substantial capital. 

      Administrative 

      Finally, automating aspects of your administrative tasks can save a lot of headaches for the people that work in human resources and make it possible to streamline your business. Here are two ways automation fuels efficient administrative management:

      • Recruitment - A lot has been made recently about the hardships many small businesses are having finding people that fit their business. There is software developed that automates the job of listing openings, allowing businesses to spend less to find the right candidates for their current openings. 
      • Data backup - Automating the data backup process has changed the way people look at business continuity. Now, systems are more reliably protecting the data that is so key to running a modern business. 

      The Negative Perception of Automation

      With all the good things automation can do for a business, there is one major negative aspect. For the more jobs that computers and software can handle, people are going to be doing those jobs less and less. This has many people thinking that if they aren’t needed to do the job, they are expendable.

      This theory is more of a bound than a step.

      You see it’s true that with the rise of automation, less human resources are going to be needed to do the job. Machines are more efficient, more productive, and return a lot more than a human worker. This fact makes workers nervous. The truth is, however, that what is happening is more of a shift than a complete assault on the worker. Workers are still needed, they are just needed to have different skills. For centuries physical and manual labor was in high demand, but with increases in automation social and technological skills will be in higher demand. 

      Make no mistake about it, it’s a big deal as many older workers will find themselves being replaced with machines and with less time available to learn new skills, it could create problems for society. For younger workers, this shift won’t be as dire. 

      What Will Companies Do?

      You know that companies will almost always make the decision to benefit their stakeholders. In the small business sector, this isn’t as evident as it is with enterprises, but it will still be an issue. Businesses have some responsibility when figuring out what to do with their workers. Here are two ways the modern business will deal with the rampant escalation in their automated efforts:

      • Employee retraining - The first one is obvious. You have workers that are put out by your new automated tools, retraining them to do something else for the business should be a priority. This builds a positive company culture and while some employees won’t take to it as well as others, it is a positive strategy that will get your workforce the skills they need to help your business move forward.
      • Employee redeployment - This is the strategy of taking employees with specific skills and building workflows that take advantage of them. Changing workflows to support your employees is a strategy most businesses should already be doing, but if you plan on dispatching more automation, it will become more important than ever. 

      Automation is here to stay, and with innovations happening in quick succession, you need to be ready. If you would like to talk to one of our IT professionals about getting new automated tools or how to fit them into your business, give Digital Seattle a call today at (206) 709-9556. 

      Learn More

      You Can’t Afford to Ignore Your Data Backup

      Hardware Failure

      Technology does not last forever, and you cannot expect it to either. Your components will fail eventually, so do your part now to prepare for such an event before it occurs. Monitoring solutions these days are excellent at predicting hardware failures and other such events, so consider implementing a solution like this to keep hardware failure from becoming a problem for your business.

      Natural Disasters

      If your business is not in a disaster zone, it can be easy to think that your organization won’t suffer from one. Unfortunately, even disasters are not limited by geographic locations; certain disasters are more prevalent in disaster zones, but others aren’t exclusive. Businesses are susceptible to hurricanes, tornadoes, structural fires, power surges, earthquakes, and so on, so you’ll need to have a strategy in place to address them from both data and human resource aspects.

      Hacking Attacks and Security Breaches

      It’s hard to tell when your business will be struck by threats, especially those infiltrating through the Internet. Regular backups can keep threats from derailing your organization’s operations by giving you an out in the event you need to “go nuclear” on any threats that breach your infrastructure.

      User Error

      People make mistakes, so you need to be ready for the fallout of these mistakes, too. Sometimes they can be so bad that you don’t have any other choice but to use a data backup to resolve the issue. User error can be avoided through adequate training as well as access control for critical systems and important data.

      The biggest way to keep disasters from becoming issues for your business is to take proactive measures now and be ready for just about anything. One such way you can do so is by implementing data backup and disaster recovery of your own by working with Digital Seattle. Our solutions are designed to be automated and hands-off on your part, meaning you don’t have to risk things going even more wrong in the face of issues. To learn more, reach out to us at (206) 709-9556.

      Learn More

      What Happens When You Get Ransomware?

      First of All, Don’t Panic

      If you suddenly get a message from a ransomware attacker claiming that the files on your computer have been locked down, first of all, don’t panic. Ransomware is scary, but there is a chance that the attacker really hasn’t infected your device. Some recent threat actors have been able to make a quick buck with “fake ransomware” attacks, where the threat is so dangerous that they can make money just from the panic these attacks can create.

      Also, you absolutely should not pay the ransom without first consulting your trusted IT resource. You don’t know if the situation is out of control just yet, so it’s best to not make any impulsive decisions. Paying the ransom only proves that ransomware is effective and further funds future ransomware attacks against other businesses like yours.

      Contact Your Trusted IT Resource

      Regardless of the extent of the attack, your business needs to contact its trusted IT resource to accurately gauge its impacts. Depending on how bad it is, you might be able to get away with restoring a data backup to a point before the ransomware attack struck. If the hacker is using double-extortion methods, however, this might not be possible. Either way, you don’t want to take action until you have had a discussion with your IT resource about what to do. There is almost always another option available, so you want to know what these are before you commit to any one in particular.

      Implement Proactive Measures for the Future

      Obviously you don’t want to suffer from another ransomware attack in the future, so it’s best practice to prevent these types of threats from infecting your infrastructure in the first place. You can do so with comprehensive security measures designed to keep threats out of your systems. Furthermore, we recommend that you implement multi-factor authentication and train your employees to identify threats. Doing so can keep your employees from making silly mistakes due to social engineering attacks, as well as limit user access controls in the event someone does slip up.

      Digital Seattle can help you implement any measures needed to keep ransomware at bay, including cybersecurity training for your business’ employees so they are more cognizant of the threat in the future. To learn more, reach out to us at (206) 709-9556.

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      Latest Blog Entry

      If you ask a person that has been using the same technology for years what they would like to see in new technology, you’ll often get the answer, “for it to do the work for me.” This is a popular response that is almost always delivered as a joke. With technology going the w...

      Latest News

      Digital Seattle Adds More Competencies To Their Preferred Partner Status!

      Digital Seattle Inc. Announces that we have become a Preferred Partner in Dell's PartnerDirect program, certified in Network Security, Servers, and Workstations.

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