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Managed IT Services

Intelligent remote monitoring, proactive maintenance, and behind-the-scenes remote support.

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Backup & Disaster Recovery

Ensure peace-of-mind in any situation with the most complete data backup solution available.

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Cloud Hosting Solutions

Reduce infrastructure costs, collaborate, and get more done with our unique cloud solutions.

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Your data is your business...protecting it is ours.

At Digital Seattle, we understand business. We consult. We provide solutions to solve everyday challenges. We just happen to fix computers as well.

We believe (and have proven) that if you proactively manage technology, run maintenance religiously, and monitor a business network, everyday issues and downtime will be greatly reduced.

This is what makes us different than your typical tech support company. Sure, we can fix computer issues when you have them, but our specialty is preventing them in the first place.

Are you looking for a partner you can trust your IT with? Sign up for a FREE IT Assessment to get started today.

Managed IT Questions?

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      • Who Are We?
      • Refer A Friend
      Who Are We?

      It's Nice To Know Who You're Working With, We Get That

      Digital Seattle understands that making a decision means putting your trust in us. We encourage you to find out more about our company and read testimonials from our many satisfied customers!

      About Digital Seattle

      Refer A Friend To Digital Seattle!

      Do you know someone who you think my benefit from our services? Let us know and we will get in touch with them!

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      What Our Clients Say

      • President
        Seattle, WA
        Building Owners and Managers Association Seattle King County

        Digital Seattle has been our computer technologies support partner since 2003 assisting us with our network setup and administration, IT support and even our upgrade purchases. Digital Seattle's support service has been prompt and reliable and they have always been able to meet our IT business needs.

      • Principal
        Seattle, WA
        Bohlin Cywinski Jackson

        We've found Digital Seattle's staff to listen carefully to our needs and to be highly responsive, knowledgeable, and innovative in their recommendations and service. We've worked with them for all of our technology needs ranging from installing infrastructure, servers… to maintenance, repair and planning. I would be delighted to recommend Digital Seattle for any of these services.

      • Office Manager
        Everett, WA
        Computer Power and Service, Inc.

        What I like most is how responsive, professional and friendly the staff is. Digital Seattle has made some technological recommendations for us that have worked incredibly well... The services that Digital Seattle provides leave us with a peace of mind with regards to frequent backups, the ability to reach an engineer in a short amount of time and their ability to solve our PC and network issues.

      • Administrative Assistant
        San Francisco, CA
        Alber Seafoods

        ... With past experiences, we were doubtful that we would be able to reach anyone for assistance. To our surpise though, regardless of the time, a tech will usually call us back within a reasonable amount of time to help us troubleshoot.. Digital Seattle is quick in responding to our IT needs. The techs are prompt and extremely patient, and have excellent team work... It makes people like me with very basic computer knowledge not feel intimidated or uncomfortable when working with them.

      • General Manager
        Seattle, WA
        Inn At The Market

        I like that the Digital Seattle team is trained in our technologies, they know our infrastructure. I can call and talk to them and get results- they are not rookies.

      Latest Blogs

      Tip of the Week: How to Calculate the ROI of Anything

      Return on investment is basically a way of saying that whatever you’re investing in is actually creating results for your organization. It’s the difference between spending a considerable amount of time on a task with an expensive technology or spending even longer without one. It’s working smarter, not harder. It all comes down to calculating whether the investment you’ve made on a technology solution generates enough revenue to justify making the investment it in the first place.

      Here’s how you too can calculate the return on investment for just about any technology solution your business might consider down the line.

      Basic Return on Investment
      At its most basic level, return on investment boils down to the following equation:

      ROI = ((Net Gain) / Cost) * 100

      Net gain is determined by a couple of factors, including how much you spend and how much you wind up with afterward. Therefore, if you spend $20 and make $40, your net gain would be $20.

      ROI = (20/20) * 100 = 100%

      This places the ROI at a 100%, effectively doubling the amount of money you’ve invested.

      Net Gain and Costs Aren’t Always Easy to Determine
      Of course, net gain for businesses isn’t always going to be this easy to figure out. You have all kinds of operating costs, implementation costs, payroll, opportunity cost, and so on, all of which can directly influence how much return on investment you will get from a particular solution. If you are thinking about implementing a new piece of technology, you’ll have to think about how much time is spent on a task now, how much time could be saved, and what the initial cost of implementation will be.

      This might be overwhelming to some, but it’s not impossible to figure out. After all, you have the technology experts at Digital Seattle to rely on. For help determining if your next IT implementation will yield a positive return on investment, reach out to us at (206) 709-9556.

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      Problems Persist in Private Cloud Implementation

      The cloud has been available to businesses for a long time, even if they haven’t known about it. It just wasn’t as widespread or well-known as it has been since Software as a Service and Infrastructure as a Service became popular. The biggest contributing factor that affected how useful cloud computing was to businesses at the time was the cost. The cost decreased as the services became more popular making it more accessible than ever before. Of course, there is always that inherent risk of security when hosting data on someone else’s infrastructure, and these risks can make the return on investment of a cloud solution less than appealing.

      These risks make it more enticing for businesses to implement a private cloud strategy. While it might be far more complicated due to calculating both fixed and recurring costs, it stands to reason that it could be a valuable investment. A private cloud requires that your organization be responsible for hardware costs, management, control, and so much more, meaning that there is a lot more that could go wrong compared to having someone else host your cloud-based services and data.

      When implementing something as important as a cloud solution, it’s critical that you look at all of the small details to ensure a private cloud is what your business needs. Consider the costs of migration and operation, but remember that it might be necessary to improve part of your business’ operations.

      It’s likely that your organization already uses public cloud applications, and it’s perfectly likely that they will work better or are more efficient if you leave them where they are. Using public cloud resources for non-critical infrastructure or applications can give your business the computing environment it needs. This would mean that your private cloud and public cloud resources would be integrated seamlessly.

      Your hybrid cloud platform would take some setup, but it would be well worth the implementation due to its ease of access. Essentially, you create a cloud system that is accessed through one single access portal. You can add security provisions and configurations that allow you to keep data as safe as possible, but it will require more effort to include.

      There is another major hurdle that must be cleared by businesses that want to move their IT into a private cloud, and that’s the sheer amount of time it takes. Dedicated virtual environments for your business’ assets are more feature-rich and robust than public cloud-based applications, but on the other hand, issues related to hardware and other on-premise technology can eat up a lot of time and expenses. Your IT department would be responsible for configuring and migrating any and all relevant data to the virtual machines, as well as addressing any issues regarding maintenance and management.

      This is where we come in. Digital Seattle can help your business implement a private cloud model without a comprehensive on-site IT department. To learn more, reach out to us at (206) 709-9556.

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      Onboarding Remote Workers to Build a Better Business

      Remote workers now are a massive part of the modern economy and are growing by the day. In fact some estimates suggest that we’re only a few years away from half of the workers that work full time will be remote workers. Up until today, one problem was that the technology that facilitates access to this new workforce didn’t allow for the type of oversight many business owners want to have over their staff. That said, it’s hard to argue with the overall cost reduction of having a remote staff.

      Today, as the technology has improved, and costs keep rising, remote workers are being brought on more and more by all types of businesses. Today, we will look at the onboarding process of remote workers and the technology involved in making this work.

      How to Determine Remote vs. In-House
      The first thing we’ll take a look at is the determining factors that lead businesses to utilize remote workers more today than ever before. The first one is expertise. You’d think it would be cost, and that is a defining characteristic to be sure, but the number one consideration whether or not to onboard remote workers is definitely a lack of direct access to a specific expertise.

      In a loose sense it’s a lot like the outsourcing we do. Essentially a person has a very specific expertise and that skill set is in demand. Having access to that type of expertise, even if the relationship is forged over the Internet, can really move your company’s initiatives ahead.

      The other, as previously mentioned, is cost. It’s expensive to buy hardware and run networking, and rent a building, and power it, and heat/cool it, and all the other expenses most businesses roll into their monthly or quarterly budgets. By lowering capital costs (and in this case also operational costs), you’ll have more capital to reinvest in your business; or, you could take a vacation.

      By onboarding remote employees, you might just be confronted with all types of abnormal variables. Firstly, your new staff won’t cost you as much money, so you’ll have more capital. Secondly, your new staff will be happier. It’s been proven that people that have flexibility to work from home tend to be more engaged and hold a more positive opinion of their job. Lastly, with the combination of saving money on commuting and other expenses, with their happiness of their job, employee turnover is reduced significantly.

      How to Onboard a Remote Worker
      If you have found a worker that you would like to bring into the fold, but they cannot commit to being in the office either due to distance or some other reason, there are a few guidelines that you should stick to and document. The best way for you to efficiently and successfully hire outsourced workers is to have a plan in place in which to do so effectively.

      The first consideration you have to make is to ascertain if you have the resources to make it easy for a remote worker. Your organization will have to have some hosted solutions in place. Having cloud-based communication, productivity, and management applications makes it much easier to onboard workers that aren’t working locally. With solutions such as productivity suites, Voice over Internet Protocol, and other cloud-hosted options, a business has to have the resources in place to make remote working possible before conducting any interview.

      During the interview process, you should attempt to have a face-to-face interview. This will get you on a first name basis and help you feel out your new hire’s experience and professional goals. If for whatever reason they can’t meet you, you can utilize your video conferencing solution to perform the interview. Once that is done, you’ll want to draft up a stock email welcoming him/her to the team, while providing them the employee handbook and a way to sign all the legal paperwork. This may be more difficult logistically, but ultimately, if the hire is as right as you think he/she is you’ll be happy you made the effort. As a bonus, you’ll have laid the groundwork for a remote hire process, making it easier and easier each time you decide to add a remote worker into the fold.

      Once the procedural tasks are completed it’s time to introduce your new hire to your existing team. This is an important step because the more comfortable this person is with your existing staff, the easier the collaborative process is, helping everyone to quickly be more productive. The best way to do this is by using your company email solution, an instant messaging system, or one of the innovative new collaboration tools on the market that integrates messaging and productivity.

      You’ll want to have a more structured training system in place. For the onsite worker, training is simpler because they tend to have people to ask if they are doing something correctly, and to check their progress. The remote worker doesn’t have this resource, so splitting up the essential training they need into segments can really help keep the remote worker’s attention. Once that is done, assign someone to work with the new hire until they understand the concepts of your CRM or other management software. This way they aren’t swimming upstream when they begin to log time remotely. With the help of another worker, the new hire will get the jist of the job quickly. Now they can do what you hired them to do: provide the lacking expertise.

      Every business is looking for workers that can help take their business to the next level, and frequently, they are found (and are available) online. If you would like more information about onboarding your remote workers, or if you have any other business-IT-related questions, contact the IT professionals at Digital Seattle today at (206) 709-9556.

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      Latest Blog Entry

      All businesses are part of their respective markets, and depending on that market, the business will implement technology solutions designed to help them best cater to their business. However, you should only implement technology that can yield a satisfactory return on inves...

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      Digital Seattle Adds More Competencies To Their Preferred Partner Status!

      Digital Seattle Inc. Announces that we have become a Preferred Partner in Dell's PartnerDirect program, certified in Network Security, Servers, and Workstations.

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