The Greater Seattle Area IT Experts


We work hard behind the scenes so annoying technology issues don't slow your business down.

Our mission is to help businesses like yours increase productivity and get more out of the technology you invest in.
We specialize in solutions that safeguard and protect your data and keep operations running smoothly.

Managed IT Services

Intelligent remote monitoring, proactive maintenance, and behind-the-scenes remote support.

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Backup & Disaster Recovery

Ensure peace-of-mind in any situation with the most complete data backup solution available.

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Cloud Hosting Solutions

Reduce infrastructure costs, collaborate, and get more done with our unique cloud solutions.

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Your data is your business...protecting it is ours.

At Digital Seattle, we understand business. We consult. We provide solutions to solve everyday challenges. We just happen to fix computers as well.

We believe (and have proven) that if you proactively manage technology, run maintenance religiously, and monitor a business network, everyday issues and downtime will be greatly reduced.

This is what makes us different than your typical tech support company. Sure, we can fix computer issues when you have them, but our specialty is preventing them in the first place.

Are you looking for a partner you can trust your IT with? Sign up for a FREE IT Assessment to get started today.

Managed IT Questions?

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      • Who Are We?
      • Refer A Friend
      Who Are We?

      It's Nice To Know Who You're Working With, We Get That

      Digital Seattle understands that making a decision means putting your trust in us. We encourage you to find out more about our company and read testimonials from our many satisfied customers!

      About Digital Seattle
       

      Refer A Friend To Digital Seattle!

      Do you know someone who you think my benefit from our services? Let us know and we will get in touch with them!

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      What Our Clients Say

      • President
        Seattle, WA
        Building Owners and Managers Association Seattle King County

        Digital Seattle has been our computer technologies support partner since 2003 assisting us with our network setup and administration, IT support and even our upgrade purchases. Digital Seattle's support service has been prompt and reliable and they have always been able to meet our IT business needs.

      • Principal
        Seattle, WA
        Bohlin Cywinski Jackson

        We've found Digital Seattle's staff to listen carefully to our needs and to be highly responsive, knowledgeable, and innovative in their recommendations and service. We've worked with them for all of our technology needs ranging from installing infrastructure, servers… to maintenance, repair and planning. I would be delighted to recommend Digital Seattle for any of these services.

      • Office Manager
        Everett, WA
        Computer Power and Service, Inc.

        We've been using Digital Seattle for 6 years. What I like most... is how responsive, professional and friendly the staff is. Digital Seattle has made some technological recommendations for us that have worked incredibly well... The services that Digital Seattle provides leave us with a peace of mind with regards to frequent backups, the ability to reach an engineer in a short amount of time and their ability to solve our PC and network issues.

      • Administrative Assistant
        San Francisco, CA
        Alber Seafoods

        ... With past experiences, we were doubtful that we would be able to reach anyone for assistance. To our surpise though, regardless of the time, a tech will usually call us back within a reasonable amount of time to help us troubleshoot.. Digital Seattle is quick in responding to our IT needs. The techs are prompt and extremely patient, and have excellent team work... It makes people like me with very basic computer knowledge not feel intimidated or uncomfortable when working with them.

      • General Manager
        Seattle, WA
        Inn At The Market

        I like that the Digital Seattle team is trained in our technologies, they know our infrastructure. I can call and talk to them and get results- they are not rookies.

      Latest Blogs

      Tip of the Week: 4 Ways to Improve Customer Service that Any Business Can Do

      For this week’s tip, we’ll share four fundamentals of what good customer service looks like, as well as how technology can help.

      Be Easy to Work With
      Having a customer service team with likable personalities and good communication skills goes a long way when it comes to gaining and retaining customers. That said, it should be fairly obvious that not every employee fits such a profile. It’s, therefore, advantageous if you’re deliberate about putting the employees that are the easiest to work with on the front lines with your customers. Alternatively, having employees with awkward and obtuse personalities serving customers may end up driving them away from your business, and to another company with a more likable customer service team. Depending on what technologies you use to communicate with your customers, some solutions allow customers to rank the quality of service they receive, allowing you to get an accurate picture of your team’s customer service skills.

      Meet and Exceed Any Commitments
      The customer-business relationship comes with a set of expectations on the customer's part regarding your company’s product and service. Keep in mind that doing the minimum amount of work to meet these expectations will only put your business in the danger zone, seeing as your customers and prospects will be susceptible to being swept away by a competitor that promises to go above and beyond. Remember, if you go above and beyond and exceed customer expectations, you’ll build brand loyalty that will keep customers within the orbit of your organization.

      Be Available to Answer Customers
      We live in an age where more services are offered 24/7. Maybe your business can’t have a customer service representative on call 24/7, but you can implement communication tools that will allow your staff to be more available to customers.

      You can achieve this in two ways: 1) by having your staff carry mobile solutions that allow them to stay in touch with customers while they're on the go, and 2) by equipping your company with multiple ways that customers can reach your team. Regarding the latter, keep in mind that not every consumer prefers to communicate the same way. You’ll want to take advantage of email, phone calls, instant messaging, and more. Even having a designated employee to answer inquiries over various social media platforms will go a long way in serving a customer's needs in a satisfactory manner.

      Have an Agile Work Environment
      Having an agile work environment really shows when it comes to handling a customer’s request. By having departments equipped with technology that allows them to freely share information and collaborate easily, you’ll be assured that customers will be processed as quickly and efficiently as possible. If you don’t take such efforts, then it’s quite possible for different departments to be their own silos of information, and for a customer’s request to get tied up by a single employee at the top.

      For all of these customer service initiatives, you’ll want to collaborate with your IT provider in order to find ways that technology can be integrated into these processes and provide customers with the best experience possible. What technologies can your business implement that will keep your customers coming back for more? To find out, give the IT experts at Digital Seattle a call at (206) 709-9556.

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      Apple vs Samsung: Who Makes Better Tablets?

      Similarities
      These two tablets are similar enough that it makes perfect sense why someone would be torn between the two of them. The display sizes of the Tab S3 and iPad Pro are an identical 9.7 inches. Fans of using a stylus will be happy to know that both devices come with one included, with the Apple Pencil matched by Samsung’s S-Pen. Each device even has a fingerprint scanner located in a similar spot.

      However, for our intents and purposes, this is where the similarities come to an end. Even though the iPad Pro does come in a larger size, measuring in at 12.9 inches, we will focus on the 9.7 inch model for the sake of comparison.

      Galaxy Tab S3 Specs
      The Galaxy Tab S3 features a quad-core, 2.15 GHz Qualcomm Snapdragon 820 processor, and boasts 4 GB of RAM and 32 GB of onboard storage. This storage can be augmented with a microSD card of up to 256 GB. The Galaxy Tab S3 runs Android 7 Nougat, and promises up to 12-hours of battery life. The impressive battery also charges quickly. Some additional options available for the Galaxy Tab S3 include 4G wireless connectivity, as well as a ‘pogo’ connected keyboard. Basically, this is a tablet version of the Samsung Galaxy Note line of smartphones.

      iPad Pro Specs
      Equipped with the Dual-core 2.26 GHz Twister processor, the iPad Pro offers no external memory accessibility but does have the option for larger built-in storage, with options for 32 GB, 128 GB, or 256 GB of onboard memory and 4 GB of RAM. Powered by an estimated 10-hour battery, the OS can be upgraded up to iOS 10.2. The Pro has 4 onboard speakers. The iPad Pro also has accessories available for separate purchase, including its own Smart Keyboard and Apple Pencil, along with covers and silicone cases.

      So, Which Should You Get?
      It’s largely a matter of preference. Whichever OS you feel more comfortable with, and what you intend to do with it personally will all influence your selection. If you already use Samsung/Android devices, the Galaxy Tab S3 is a premier tablet that will give you the experience you expect from a top-of-the-line Galaxy device. If you are in the Apple camp, the iPad Pro will meet your expectations, as it’s a souped-up iPad with a lot of new features to meet consumer and professional demands.

      Remember, before you equip your staff with mobile devices, you should reach out to the business technology experts at Digital Seattle to help evaluate your network and security to make sure your data remains centralized, backed up, and secure.

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      Selecting a Cloud Service Provider Should Never Be a Hasty Choice

      After all, this is a tendency that many business owners regularly exhibit: after little research or preparation, it’s easy to adopt the latest technology trends without regard for the effects of these changes. Estimates identify the cloud as another technology that fits this tendency. In fact, projections place Software-as-a-Service as accounting for 59 percent of cloud-hosted workloads by 2018.

      Clearly, the cloud is a valuable asset for businesses. Although, if a company were to dive right in (anticipating to immediately enjoy the cloud’s benefits), then they could easily experience detrimental issues.

      As you weigh the many factors of your cloud solution against each other, it is especially important to invest time into considering your service provider--even more so if you don’t plan to host your solution yourself.

      This is a very common practice, as not many companies can spare the time it takes to manage a cloud solution, let alone handle the administrative duties of adding new users, adjusting permissions, and the litany of other responsibilities self-managing entails. Utilizing someone else’s services allows you to invest that considerable amount of time into other matters, however, there is an obvious disadvantage.

      By utilizing someone else’s services to see to maintaining your cloud solution, you are trading off your control for the sake of convenience. Therefore, if your provider encounters an issue, you will also face the consequences as you lose the ability to access your cloud services.

      To avoid this, you will need to select a provider that guarantees maximum uptime, no matter what.

      In order for your cloud solution to be worth the investment, your provider will need to care for your solution as a member of your internal team would, as well as ensure that interruptions are avoided, if not eliminated entirely.

      In order to receive this kind of treatment with a solution that’s as complicated as the cloud, you’ll need trained IT professionals in your corner.

      If you’re looking for these quality cloud services and freedom from having to maintain them, all for a reasonable, budgetable monthly expense, reach out to us at Digital Seattle. We can provide data storage services, cloud-based email, or any other hosted utility. All you have to do is give us a call at (206) 709-9556.

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      Our Partners

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      Latest Blog Entry

      Providing outstanding customer service is a requirement to be successful in today’s business environment. If you ignore this valuable tenant of business, then you’ve got a competitor who will gladly jump on the opportunity to steal away your customers and prospects by offeri...

      Latest News

      Digital Seattle Adds More Competencies To Their Preferred Partner Status!

      Digital Seattle Inc. Announces that we have become a Preferred Partner in Dell's PartnerDirect program, certified in Network Security, Servers, and Workstations.

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