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Managed IT Services

Intelligent remote monitoring, proactive maintenance, and behind-the-scenes remote support.

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Backup & Disaster Recovery

Ensure peace-of-mind in any situation with the most complete data backup solution available.

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Cloud Hosting Solutions

Reduce infrastructure costs, collaborate, and get more done with our unique cloud solutions.

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Your data is your business...protecting it is ours.

At Digital Seattle, we understand business. We consult. We provide solutions to solve everyday challenges. We just happen to fix computers as well.

We believe (and have proven) that if you proactively manage technology, run maintenance religiously, and monitor a business network, everyday issues and downtime will be greatly reduced.

This is what makes us different than your typical tech support company. Sure, we can fix computer issues when you have them, but our specialty is preventing them in the first place.

Are you looking for a partner you can trust your IT with? Sign up for a FREE IT Assessment to get started today.

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      • Who Are We?
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      Who Are We?

      It's Nice To Know Who You're Working With, We Get That

      Digital Seattle understands that making a decision means putting your trust in us. We encourage you to find out more about our company and read testimonials from our many satisfied customers!

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      What Our Clients Say

      • President
        Seattle, WA
        Building Owners and Managers Association Seattle King County

        Digital Seattle has been our computer technologies support partner since 2003 assisting us with our network setup and administration, IT support and even our upgrade purchases. Digital Seattle's support service has been prompt and reliable and they have always been able to meet our IT business needs.

      • Principal
        Seattle, WA
        Bohlin Cywinski Jackson

        We've found Digital Seattle's staff to listen carefully to our needs and to be highly responsive, knowledgeable, and innovative in their recommendations and service. We've worked with them for all of our technology needs ranging from installing infrastructure, servers… to maintenance, repair and planning. I would be delighted to recommend Digital Seattle for any of these services.

      • Office Manager
        Everett, WA
        Computer Power and Service, Inc.

        What I like most is how responsive, professional and friendly the staff is. Digital Seattle has made some technological recommendations for us that have worked incredibly well... The services that Digital Seattle provides leave us with a peace of mind with regards to frequent backups, the ability to reach an engineer in a short amount of time and their ability to solve our PC and network issues.

      • Administrative Assistant
        San Francisco, CA
        Alber Seafoods

        ... With past experiences, we were doubtful that we would be able to reach anyone for assistance. To our surpise though, regardless of the time, a tech will usually call us back within a reasonable amount of time to help us troubleshoot.. Digital Seattle is quick in responding to our IT needs. The techs are prompt and extremely patient, and have excellent team work... It makes people like me with very basic computer knowledge not feel intimidated or uncomfortable when working with them.

      • General Manager
        Seattle, WA
        Inn At The Market

        I like that the Digital Seattle team is trained in our technologies, they know our infrastructure. I can call and talk to them and get results- they are not rookies.

      Latest Blogs

      Our Top 7 List of IT Myths and Wild Conspiracies

      Myth #1 - Macs Are Secure and Don’t Get Viruses

      To debunk this myth, we actually need to take a step back and admit that it’s based in a couple of truths. The average Mac user has probably not seen much malware on macOS, but we’ll get to that in a moment. If you look at the strict definition of a computer virus as being a type of malware that spreads on a computer from one file to another, Macs technically don’t get viruses. Viruses are quickly becoming a thing of the past on other modern operating systems like Windows 10 as well, due to built-in security and the fact that the common computer virus in the strictest sense is essentially becoming obsolete.

      Other types of threats, including malware, phishing attacks, and ransomware can infect Macs. On top of that, compared with Windows PCs, which dominate with a 91.76% market share, Macs have a lower risk of getting infected just because hackers know it’s more effective to focus on malware that either infects Windows or that doesn’t care about what type of system you are on (like online phishing attacks).

      Either way, you aren’t out of the woods by making the switch.

      Myth #2 - Blowing on Cartridges Before You Play

      This one came up a few times when we surveyed our techs, so we had to include it. It goes all the way back to the mid-1980’s. Back then, many households had the Nintendo Entertainment System, and video games came on big five-inch plastic cartridges. Sometimes, when sliding a game into the console, it wouldn’t boot the game. The common practice for kids and teenagers everywhere was to pull out the cartridge and blow on the connectors and try again.

      The thought behind this was that dust had collected on the electronic connectors, which could cause issues. Unfortunately, it was more likely that the connectors just didn’t get situated where they were supposed to when the game was inserted, and it just needed to be pulled out and put back in.

      The problem with blowing on sensitive terminals of a cartridge is that the human breath contains a lot of water vapor, and over time that moisture can cause damage to the hardware.

      Myth #3 - Google Plays Favorite to Sites that Pay

      When you do a Google search, you’ve probably noticed that a few listings in the results show up as ads. Businesses can set up a budget with Google to run ads that show up within a certain geographic area for certain searches to help drive traffic to their sites. However, as web surfers, most of us inherently know when content is an ad, even at a glance. Only about 20% of traffic ends up clicking on an ad, although that’s more than enough to make Google’s ad service highly profitable and beneficial for businesses.

      That said, all of the main 10 results that aren’t paid for are not affected at all by Google Ads. These are called organic results. When people talk about SEO, this is what they are referring to. Paying for ads doesn’t affect your ranking in the organic results, so if you don’t show up in the organic results, you’ll stop showing up entirely if you stop paying for ads.

      How do you rank in the organic results of Google? It’s pretty complex and there’s no simple answer, but it’s about building good content and making your website user-friendly. Google’s goal for the search engine is to provide the best, most relevant sites when people search for something, so there aren’t many ways to “trick” the system.

      Myth #4 - Charging Your Smartphone Overnight Ruins the Battery

      This myth was sort of true at one point, but modern smartphone batteries have come a long way over the years. Now, technically, keeping your phone plugged in while it’s full is a little more stressful for the battery, because the battery goes into a trickle charge mode that keeps it topped off at 100 percent, but it’s a far cry from ruining the battery.

      This state can cause the phone to heat up a little, in the same way that watching Netflix or playing a game can cause the phone to heat up. Excessive heat IS something to worry about, as it can slowly cause wear and tear to your device. That’s why Apple and some other phone manufacturers suggest not using restrictive cases on high-end phones. Locking in that heat can exacerbate the problem.

      Instead of worrying about overcharging, it’s better to make sure you aren’t suffocating your phone. Some experts suggest taking it out of the case while charging overnight, and avoid tucking your phone into bed with you. Surrounding it with your big comfy blankets or stashing it under your pillow can slowly wear out your phone. Instead, stick with a cool flat surface or a small dish.

      Oh yeah, and don’t buy cheap knock-off cables. Only get certified cables made or recommended by the phone’s manufacturer.

      Myth #5 - Former Microsoft CEO Bill Gates Is Trying to Depopulate the World

      Okay, this one isn’t exactly tech-related, other than the fact that we namedrop Bill Gates, but when I asked around for some of the best IT myths the techs could think up, I decided this doozy just had to make the list.

      This might be crazier than what you’d expect from the tabloids in the grocery store checkout line, so bear with me. The rumor is that Bill Gates is taking his fortune earned from selling Windows, Office, and Xboxes and putting it towards his James-Bond-villain-esque goal of taking over the world.

      There are a lot of crackpot articles to back this up, claiming that the world’s richest nerd is using the Bill and Melinda Gates Foundation to help governments develop a slew of gadgets and solutions to rapidly reduce the world population. We’re talking everything from sneaking chemicals in the water to fake vaccines to a ray gun that makes you sterile. 

      My only question is which James Bond actor should we have gone up against the villainous Bill Gates? Personally, I think I’d vote for Pierce Brosnan, but I’d love to hear your pick in the comments!

      This conspiracy theory has been debunked many times, and fortunately, Bill Gates is too busy trying to give all of his money to charity to worry about world domination. Since 1994 he’s given more than $60 billion to charity and has been focused on disease research, water sanitation technologies, and childhood mortality. 

      Honestly though, a James Bond film about a nerdy villain who announces his notorious plan to take over the world during a TED Talk presentation is exactly what we’d like to see. Make it happen, Hollywood.

      Myth #6 - IT Security Doesn’t Matter if I Don’t Have Anything Important on the Computer

      We hear this one a lot, unfortunately. You might not store sensitive information on your computer, but your computer does tend to have access to a lot of places that do store your sensitive information.

      Do you check your email on your computer? Do you log into social media sites on your computer? Do you shop online or pay bills on your computer? Do you access files and software for your business? If you can answer “yes” to any of these, then your computer is a treasure trove of valuable data that you are putting at risk.

      If cybercriminals get access to your email, they can gain access to just about everything else. They can reset passwords or take your accounts and set them up under a new email altogether. They can lock you out of your bank account, your PayPal account, and any other account before you could even know what hit you. Plus, if you have access to your work software, such as your line of business apps or your CRM software, or even just your contacts, then your customers’ data is at risk too.

      The bottom line? It’s important to secure your computer.

      Myth #7 - Nothing Gets Through the Firewall

      Hollywood likes to overemphasize just how effective firewalls can be. Is our rugged hero getting hacked? The plucky young computer nerd who came along for the ride simply needs to turn on the firewall at the last minute to save the day, or in the more dramatic scenes, pull the cables out of the back of the computer.

      Firewalls are an important part of your IT security, but they aren’t going to stop everything. In fact, from a strict technical definition, a firewall only really prevents a single type of malware that spreads from computer to computer.

      More robust IT security solutions that include firewalls will stop a lot more threats than a firewall will on its own. Businesses need to equip spam-prevention, content filtering, and centralized antivirus/antimalware solutions to run in tandem with the firewall.

      Are there any myths or misconceptions in your industry? Share them with us in the comments!

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      65 Bitcoin Ransom Paid by Florida City

      A few weeks ago, an unwitting employee of the city of Riviera Beach, a small city just up the coast from West Palm Beach, clicked on a file that wasn’t supposed to be clicked on and it ended up locking large portions of their municipal computing infrastructure. When the initial report came to the City Council, they decided it was high time that they updated their computers and approved to spend nearly $1 million to update all municipal computers. Only then were they told that new hardware is all well and good, but paying to upgrade their computers isn’t going to get their access to data back. 

      The only way that was going to happen is by giving over to the hackers demands. They were simple: produce 65 Bitcoin, and the files will be decrypted. Since after the ransomware was deployed, the city email system was unavailable and its 911 dispatchers didn’t have access to computing systems that are necessary for prompt emergency response, the city council acted quickly as to avoid a long, drawn-out situation that could potentially cost the city millions. 

      Ransomware victims: Atlanta, GA; Newark, NJ; and Sarasota, FL, had been examples of cities that refused to pay ransoms only to see costs of recovery soar. Currently, the FBI, the Department of Homeland Security, and the U.S. Secret Service are all working on the case.

      Typically, we’ve advised ransomware victims not to pay the ransom, since it provides the hackers the resources they need to continue conducting acts of cybercrime. It’s been mentioned repeatedly by IT professionals and cybercrime experts that there is no guarantee that hackers will stay true to their word and decrypt the files once the ransom has been paid. 

      Ransomware is a major and continuously-developing problem for municipalities and businesses, alike. For more information about ransomware, subscribe to our blog, or give us a call at (206) 709-9556.

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      Tip of the Week: Working Around Windows’ Restore Point Issue

      Error Code 0xc000021a

      It doesn’t take much to activate the issue. Essentially, if you create a restore point before attempting to update Windows and then try to revert back to those restore points, error code 0xc000021a kicks in, and - even after repeated reboots - you will not be able to access the desktop. This is because the system restoration process creates a catalogue of files, with driver files waiting to be restored upon restart. However, when a restart takes place, the existing versions are loaded up first. Because the versions of the catalogue files don’t match, the restart process is halted.

      Avoiding the Problem

      Microsoft’s official stance is that a user shouldn’t use the System Restore utility at all, but should instead utilize the Windows Recovery Environment, or WinRE.

      The following steps should help you:

      • Restart your computer, holding down the shift key to boot up the Windows Recovery Environment.
      • Once there, select Troubleshoot, then Advanced Options, More Recovery Options, and finally, Startup Settings.
      • Select Restart Now.
      • Your computer will reboot to a menu. Select Disable Driver Signature Reinforcement. This may require you to use the F7 key.

      Before you do all this, and get yourself stuck in a complicated situation, we recommend reaching out to the professionals here at Digital Seattle to help you with your work computer or laptop.

      Plus, we test new Windows updates out before deploying them across our clients’ networks, to reduce issues that would require a sudden restore. Need help? Give us a call at (206) 709-9556.

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      Latest Blog Entry

      Being in IT, we’ve seen and heard it all. Between the campfire horror stories of technicians to the outlandish IT conspiracies and ‘home remedies’ that get passed around, we’ve decided to compile a list of some of our favorite IT and technology myths.

      Latest News

      Digital Seattle Adds More Competencies To Their Preferred Partner Status!

      Digital Seattle Inc. Announces that we have become a Preferred Partner in Dell's PartnerDirect program, certified in Network Security, Servers, and Workstations.

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