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Customer Relationship Management

Building and maintaining strong customer relationships is extremely important for the success of small businesses. CRM systems help businesses organize, track, and manage customer interactions and data, enabling them to provide personalized experiences and improve customer satisfaction. By centralizing customer information and automating sales and marketing processes, CRM systems empower small businesses to retain customers and offer more effective customer-based programs that they may find beneficial. 

Business Intelligence

Data-driven decision-making is essential for small businesses to gain a competitive edge. Business Intelligence (BI) tools enable businesses to collect, analyze, and visualize data to derive valuable insights into customer behavior, market trends, and operational performance. By harnessing the power of BI tools, small businesses can make informed decisions, optimize processes, and identify new growth opportunities.

Cybersecurity

With cyberthreats increasing in frequency and sophistication, cybersecurity has become a top priority for businesses of all sizes. Small businesses are particularly vulnerable due to limited resources and expertise. Investing in robust cybersecurity platforms is becoming essential to successfully protect sensitive data, customer information, and intellectual property. From antivirus software and firewalls to encryption and employee training, small businesses must commit to implementing a multi-layered approach to cybersecurity if they want to thwart risks effectively.

Cloud Computing

Cloud computing has revolutionized the way businesses manage their data and applications. Small businesses can benefit immensely from cloud services, which offer scalability, flexibility, and cost-effectiveness. By migrating to the cloud, businesses can access their data and applications from anywhere, streamline collaboration among team members, and reduce infrastructure costs. Today’s cloud platforms provide businesses a wide range of services tailored to their needs.

IT brings a whole new perspective to business, and as technology evolves, you can find the right tech to help you manage your operations. If you would like to discuss how technology can revolutionize your business, give us a call today at (206) 709-9556.

This month, we want to highlight some of these daily challenges and how managed IT services can help address them.

The Frustrations of IT Cost

IT can be incredibly unpredictable compared to your other budgeted expenses, especially if you’re managing it all yourself. You never know when one of your server units will bite the dust, and you might have difficulty planning for the future if you cannot even budget one or two months out. You can eliminate some of this unpredictability with managed IT services. You pay a fixed rate very similar to what we might describe as a “subscription service,” and you get IT support for your business technology in accordance with your service level agreement. Whether you need someone to fully manage your IT resources or just someone to give your in-house team a hand, we’ve got you covered.

The Never-Ending Security Threats

If there is anything that businesses need help with related to their technology, it is absolutely, without a doubt, security. Today’s cyberthreat landscape is rapidly adjusting in response to the powerful security solutions on the market. Hackers are getting craftier and more innovative in attempts to subvert modern security measures. If your business is unprepared to keep its infrastructure safe, it could be the last thing it does. It’s easier and more efficient to outsource this security work to a managed service provider, as they can give their whole attention to monitoring and prevention, which is likely not the case with your in-house IT team, if you have one at all.

The Challenges of Upkeep

When it comes to technology, there is a significant benefit that comes from taking proactive measures to ensure your systems don’t fail compared to reacting to situations when your technology does fail. The reason is simple yet multifaceted. On one hand, you have the opportunity cost associated with downtime. You cannot make money if you’re sitting around and waiting for someone to fix your technology. In general, it’s more costly to fix something already broken than to keep it functional, so a managed IT provider will incorporate preventative maintenance and proactive monitoring into their care practices.

Let Us Handle Your IT Support

If you want to level up your business’s IT practices, outsourcing to Digital Seattle is an amazing way to save money and improve efficiency. Learn more about what we can do for your business by calling us today at (206) 709-9556.

Threat Prevention

Some of the most dynamic software can help your business function efficiently, but a fair amount of software is designed to protect your business from the myriad of threats that threaten it. Today’s threat landscape is vast; all it takes is one issue to become a major problem for your business. Software solutions such as firewalls, malware detection, and virtual private networks (VPNs) work to give your organization a cache of tools that allow you to focus on your business and not the minefield of problems you must go through each day. 

Cloud Computing

The cloud has long since been a valuable tool to get the resources a business needs that they typically couldn’t afford. Today, more people are working remotely than ever before and cloud computing is the best tool available for businesses to get their software disseminated to their employees, no matter where they work. Most software companies offer cloud services that provide around-the-clock access to the software, the storage needed for the application, and comprehensive management and maintenance of software and underlying infrastructure for a monthly user-based cost. 

Collaboration

One of the most important parts of software nowadays is the ability for multiple users to access and work on the same file. Additionally, being able to communicate to keep operations working smoothly, especially with teams dispersed geographically, is a must. Today, collaboration platforms are developed that not only allow teams to manage projects and services, but also integrate all types of beneficial tools that allow users to communicate, quickly switch between tasks, and share files and data. 

Software has never been more important to the average business. If you would like some help managing your software platforms or acquiring the software necessary to run your business optimally, call the IT experts at Digital Seattle today for a free consultation.