Customer Support

For many of the problems you may face, one of Digital Seattle's expert support staff can solve it by remotely viewing your desktop and sharing control of your mouse and keyboard.

Follow these steps to get live remote support:

  1. Call us at (206) 709-9556 and request a remote help session
  2. After being connected to a support technician, you will be directed to click on the button below
  3. A window will open asking for your permission to install the support software
  4. The technician will then remotely take control of you mouse and keyboard to troubleshoot the problem
Q&A
  • Q: Is this secure?
    Yes. The software you are installing has been tested as virus-free. While the technician is connected remotely, you can see all that they do, and over-ride any of their actions at any time. You can also end the remote session at any time.

  • Q: What are the system requirements?
    Here are the minimum system requirements to use our remote-help system:

    Microsoft Windows
  • Windows 95, 98, 2000, NT, Me, 2003, XP, or Vista
  • 128 MB RAM
  • Internet Explorer 5.5 (or later), Netscape 6 (or later), Firefox 1.0 (or later), Opera 9.0 (or later).
    • Mac
  • Mac OS X 10.3.9 or later
  • PowerPC or Intel architecture
  • Firefox 1.0 (or later), Safari 1.0 or later, Camino 1.0 (or later), Netscape 6 (or later), Opera 9.0 (or later).
    • Linux:
  • Any Linux distribution of Kernel 2.4 or 2.6, for example, Ubuntu, SUSE, Fedora, Debian, or Mandriva.
  • Firefox 1.0 (or later), Konqueror, Netscape 6 (or later), Opera 9.0 (or later), Epiphany.
    • Connection: 256 Kbps

  • Q: What if I can't access the internet?
    Please call our help desk at (206) 709-9556 and a technician will provide help over the phone, or schedule a service call.